Dana Brich
Council Bluffs,IA
Summary
Dynamic Family Engagement Specialist known for exceptional multitasking and written communication skills. Experienced in data collection and outreach coordination, committed to empowering families through tailored support and engaging educational resources.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Family Engagement Specialist
Nebraska Early Childhood Collaborative
02.2026 - Current
- Facilitated family engagement workshops to enhance parent involvement in early childhood programs.
- Developed and distributed educational materials to support families' understanding of child development.
- Coordinated outreach efforts to connect families with community resources and services.
- Assisted in planning events that promote collaboration between families and educators.
- Improved student success rates by providing tailored support to families based on individual needs.
- Maintained detailed records of family interactions, tracking progress over time towards achieving program goals.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Early Childhood Educator
Educare Early Learning Center
10.2022 - 02.2026
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered positive relationships with children, promoting social and emotional development.
- Collaborated with parents to provide updates on children's progress and developmental milestones.
- Conducted assessments to monitor individual growth and adapt learning strategies accordingly.
- Mentored new educators in classroom management techniques and instructional best practices.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Inbound Teleservices Representative
Physicians Mutual Insurance
08.2021 - 08.2022
- Assisted clients with policy inquiries and claims processing, ensuring timely resolutions.
- Developed comprehensive knowledge of insurance products to provide accurate information to clients.
- Streamlined communication processes between departments to enhance client service delivery.
- Facilitated training sessions for new representatives on company systems and customer interaction techniques.
- Prepared detailed reports on client interactions and trends, informing strategic decision-making within the team.
Sales Associate
Sherwin-Williams Paint Store
01.2015 - 07.2019
- Assisted customers with product selection and color matching to enhance satisfaction and drive sales.
- Maintained organized merchandise displays to promote products effectively and improve customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
- Trained new staff on store policies, product knowledge, and customer service techniques to optimize team performance.
- Analyzed inventory levels regularly, identifying trends to ensure optimal stock availability and minimize shortages.
- Developed strong relationships with repeat customers, fostering loyalty through personalized service and expert recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Master of Science - Exercise Science
Texas State University
San Marcos, TX05-2021
Bachelor of Arts - Exercise Science
BuenaVista University
Storm Lake, IA05-2019
Skills
- Behavioral support
- Data collection
- Service planning
- Child development
- Report preparation
- Multitasking
- Organizational skills
- Written communication
Certification
- Child Development Associate, CDA National Credentialing Program - February 23,2024 to February 23, 2027
Languages
English
Native or Bilingual
Timeline
Family Engagement Specialist
Nebraska Early Childhood Collaborative
02.2026 - Current
Early Childhood Educator
Educare Early Learning Center
10.2022 - 02.2026
Inbound Teleservices Representative
Physicians Mutual Insurance
08.2021 - 08.2022
Sales Associate
Sherwin-Williams Paint Store
01.2015 - 07.2019
Master of Science - Exercise Science
Texas State University
Bachelor of Arts - Exercise Science
BuenaVista University