Kimberly DiFrancesco
Jackson
Summary
Dynamic individual with hands-on experience in Human Services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Family Engagement Specialist
Community Action Agency- Head Start
08.2020 - Current
- Developed and implemented family engagement programs to enhance participation in Head Start initiatives.
- Collaborated with community partners to connect families to essential resources and services.
- Conducted regular assessments of family needs, adapting resources to ensure alignment with diverse cultural backgrounds.
- Increased parent participation in school events by organizing informative workshops and meetings.
- Conducted home visits as needed to establish trust with families and provide necessary resources or support.
Customer Service Supervisor
Alorica,Ic
05.2015 - 02.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Responded to customer requests with friendly, knowledgeable service and support.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Lead Caregiver/ Preschool Teacher
Phoenix Child Care & Academy
02.2014 - 12.2014
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Designed monthly activity schedules.
- Organized and engaged in recreational activities such as games and puzzles.
- Addressed behavioral and learning issues with parents and daycare management.
Teaching Assistant
PEACE, Inc/ Head Start
09.2006 - 06.2010
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives, and philosophies.
- Participated in professional development opportunities and attended in-services and seminars.
- Performed administrative activities like taking attendance, grading assignments, and maintaining student records
- Met with parents to resolve conflicting educational priorities and issues.
- Operated summer sports day camp for children aged 5 to 13 years old and handled all aspects of planning curriculum and activities.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
Education
Human Services
Cazenovia College
Cazenovia, NY1989
High School Diploma -
Liverpool High School
Liverpool, NY1987
Skills
- Behavioral support
- Data collection
- Service planning
- Child development
- Family advocacy
- Needs assessment
- Parent education
- Eligibility determination
- Community resources
Certification
- Family Service Credential
- Trauma Smart
- Community Action Leadership Program
- First Aid/CPR
Timeline
Family Engagement Specialist
Community Action Agency- Head Start
08.2020 - Current
Customer Service Supervisor
Alorica,Ic
05.2015 - 02.2018
Lead Caregiver/ Preschool Teacher
Phoenix Child Care & Academy
02.2014 - 12.2014
Teaching Assistant
PEACE, Inc/ Head Start
09.2006 - 06.2010
High School Diploma -
Liverpool High School
Human Services
Cazenovia College