Dana Carson
Geneseo
Summary
Security professional with commitment to maintaining high standards and delivering results. Proven ability to manage security operations, respond to emergencies, and ensure safety of personnel and property. Known for strong team collaboration, adaptability to changing needs, and reliability in all situations.
Overview
28
28
years of professional experience
Work History
Protective Service Officer
First Coast
Rochester, NY
04.2026 - Current
- Conducted regular patrols to ensure safety and security of assigned premises.
- Monitored surveillance systems for unauthorized activities or breaches.
- Responded promptly to alarms and emergency situations, ensuring effective resolution.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
Owner/Operator
Livingston Lanes & Pub
Geneseo, NY
11.2018 - Current
- Directed daily operations, ensuring efficient service and customer satisfaction.
- Managed staff scheduling, training, and performance evaluations to enhance team productivity.
- Implemented marketing strategies that increased community engagement and brand visibility.
- Oversaw budgeting and financial management, optimizing resource allocation for profitability.
- Developed and maintained relationships with suppliers to improve inventory management and cost control.
- Streamlined operational processes, reducing waste and improving overall efficiency in service delivery.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Protective Service Officer
Paragon Protective Services
Rochester, NY
04.2025 - 03.2026
- Conducted regular patrols to ensure safety and security of assigned premises.
- Monitored surveillance systems for unauthorized activities or breaches.
- Responded promptly to alarms and emergency situations, ensuring effective resolution.
- Collaborated with law enforcement agencies during incidents and investigations.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
Officer, Sergeant
Geneseo Police Department
08.2001 - 11.2018
- Enforced community safety protocols through regular patrols and proactive engagement with residents.
- Conducted thorough investigations on incidents, gathering evidence and interviewing witnesses effectively.
- Trained new officers in departmental policies and procedures, fostering a culture of excellence and compliance.
- Improved department efficiency by streamlining and implementing policies and processes.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
Officer, Sergeant
Mt. Morris Police Department
05.1998 - 08.2001
- Supervised daily road patrol officers
- Reviewed and submitted investigation and arrest reports
- Coordinated shift schedules and coverage
- Built and maintained community relations
- Acted as a field training officer
- Accreditation manager
- Completed annual evaluations for department personnel
- Maintained and updated policies and procedures
Education
BA - Sociology
SUNY Geneseo
Geneseo, NYAAS - Criminal History
Genesee Community College
Batavia, NYSkills
- Teamwork
- Time Management
- Adaptability
- Communication
- Problem-solving
- Public safety
- Incident documentation
- Surveillance monitoring
- De-escalation techniques
Communication
As a first line supervisor I would maintain communication between the officers and the Chief of Police. Effectively communicating with victims, community members, suspects, among others.
Leadership
Successfully inspire purpose and encourage professionalism while maintaining productivity throughout the department.
Timeline
Protective Service Officer
First Coast
04.2026 - Current
Protective Service Officer
Paragon Protective Services
04.2025 - 03.2026
Owner/Operator
Livingston Lanes & Pub
11.2018 - Current
Officer, Sergeant
Geneseo Police Department
08.2001 - 11.2018
Officer, Sergeant
Mt. Morris Police Department
05.1998 - 08.2001
AAS - Criminal History
Genesee Community College
BA - Sociology
SUNY Geneseo