Dana Case
3963 S Hazen Dr Ammon,Idaho
Summary
Proven Warranty Administrator with a track record of enhancing efficiency and reducing costs at Iron Horse RV and Trailers and Camping World of Idaho Falls. Excelled in warranty management and claims processing, boosting accuracy and fostering strong manufacturer relationships. Demonstrated exceptional organizational skills and problem-solving abilities, leading to a significant improvement in service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Accounting Clerk
Iron Horse RV and Trailers
02.2025 - Current
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Warranty Administrator
Iron Horse RV and Trailers
02.2023 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Processed and recorded new policies and claims.
- Coordinated with contracting department to resolve payer issues.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Warranty Administrator
Camping World of Idaho Falls
02.2015 - 02.2023
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Processed claim paperwork and followed up on missing information to complete processing.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Posted payments to accounts and maintained records.
Education
High School Diploma -
Firth High School
Firth, ID05-2005
Skills
- Claims processing
- Warranty management
- Organizational skills
- Excellent communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Account management
Timeline
Accounting Clerk
Iron Horse RV and Trailers
02.2025 - Current
Warranty Administrator
Iron Horse RV and Trailers
02.2023 - Current
Warranty Administrator
Camping World of Idaho Falls
02.2015 - 02.2023
High School Diploma -
Firth High School
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