Dana Chisholm

• Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for card members.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Coordinated timely responses to online customer communication and researched complex issues.
• Described product highlights and benefits to help guide purchasing decisions.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Managed over 50 customer calls per day.

• Arranged travel accommodations for groups and executives.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Implemented automated office systems, optimizing client and data communications as well as records management.
• Maintained consistent record of completing projects (Roadshow) in accordance with schedule and budget requirements.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for employees relocating, arranging for airfare as well as hotel and rental car reservations.
• Managed groups of 75 for Roadshow cross country meetings.
• Trailblazer for Travel Suite- Responsible for client policy Maintenance.
• Updating all tools – Profile, ROP
• Client Implementation and account training.

• Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Managed over 70 calls per day.
• Maintained energy and enthusiasm in fast-paced environment

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• Processed leasing applications and documents
• Processed and scanned files into electronic databases.
• Used Microsoft Word and other software tools to create documents and other communications.
• Managed vendor and lessee relationships
• Primary support for Sage Account with sales quota of $1.55 Million per month
• Back up for Sales Representative.
• Accountable for management and coordination of vendor program agreements and financing transactions between Key,vendor and borrowers