Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahriyel Davis

Plantation

Summary

Dedicated customer service professional with experience in fast-paced, high-volume environments. Proven ability to lead teams, resolve conflicts, and deliver excellent service. Skilled in cash handling, shift management, and maintaining operational efficiency. Passionate about creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Platinum Customer Care Professional

American Express
01.2025 - Current
  • Deliver top-tier service to premium clients, resolving credit issues with empathy and precision.
  • Update and manage financial accounts, ensuring compliance with brand standards.
  • Address and resolve complex inquiries, demonstrating analytical problem-solving skills.
  • Provide personalized support to all valued card members, fostering long-term relationships and enhancing customer loyalty through proactive solutions.

Shift Supervisor

Starbucks
06.2024 - 01.2025
  • Lead 5-10 baristas for efficient shift operations, enhancing team collaboration and service quality.
  • Boost customer loyalty by promoting app use and rewards, achieving measurable engagement growth.
  • Oversee inventory and orders, ensuring compliance and maintaining a clean, organized environment.
  • Resolve customer issues promptly, fostering a positive experience and repeat business.

Barista / Cashier

Starbucks
03.2022 - 06.2024
  • Serve quality beverages and ensure efficient service in busy settings.
  • Accurately process cash and POS transactions, enhancing customer satisfaction.
  • Maintain cleanliness and foster teamwork, boosting store efficiency.

Cashier

Walmart
01.2021 - 08.2021
  • Processed transactions with accuracy, enhancing customer satisfaction and efficiency.
  • Organized checkout areas, ensuring smooth operations and improving customer experience.
  • Handled returns professionally, contributing to a positive shopping environment.

Education

High School Diploma -

Plantation High School
Plantation, FL
06-2023

Skills

  • Customer Service
  • Hospitality
  • Shift Supervision
  • Team Leadership
  • Conflict Resolution
  • POS Systems
  • Cash Handling
  • Inventory Management
  • Phone Etiquette

Timeline

Platinum Customer Care Professional

American Express
01.2025 - Current

Shift Supervisor

Starbucks
06.2024 - 01.2025

Barista / Cashier

Starbucks
03.2022 - 06.2024

Cashier

Walmart
01.2021 - 08.2021

High School Diploma -

Plantation High School

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