Dana Cobb

Patient Responsibilities:

• Handling all aspects of checking patients in and out of a busy medical practice where each doctor sees approximately 40-50 patients per day;
• Ensuring all necessary paperwork is filled out completely so as to avoid delays;
• Providing assistance and answering patients’ questions when they need medications refilled.
• Charting:
• Pulling charts so that medical staff have what is needed for their daily appointments;
• Checking patients’ history to track skin cancers and/or medication allergies;
• When medical staff is too busy, documenting what was said and done to a patient. Also document patient questions and follow up with medical staff to ensure questions get answered;
• Filing and organizing charts, ensuring they are complete and in the right place.

Phone Coverage:

• Responding to approximately 50 calls per day, including scheduling patient appointments and making sure patients follow up within the appropriate time frames.