Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Dana Dale

Christiana,TN

Summary

Exhibits strong analytical capabilities and effective communication, fostering successful teamwork. Quick adaptability to new situations supports project efficiency and team objectives. Committed to continuous learning and maintaining a positive, growth-oriented mindset.

Overview

26
26
years of professional experience

Work History

Cashier

Serv-n-go
  • Utilized point-of-sale systems to process customer transactions efficiently.
  • Provided prompt resolutions to inquiries, delivering outstanding customer service.
  • Maintained organized and well-stocked merchandise in front lanes for optimal presentation.

Customer Service Representative

Circle K
04.2025 - Current
  • Delivered product knowledge and recommendations to elevate customer experience.
  • Partnered with team to refine service delivery and support efforts.
  • Addressed customer inquiries and resolved issues with high efficiency.
  • Executed accurate transaction processing via point-of-sale systems.
  • Introduced rewards program that promoted repeat visits and strengthened client bonds.
  • Kept checkout areas clean and orderly through regular maintenance tasks.

Fed Ex

Package Handler, Fed Ex
02.2024 - 05.2025
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.

Home Health Caregiver

Senior Solutions Home Health Care
04.2015 - 11.2015
  • Assisted with medication management, promoting adherence to prescribed health regimens.
  • Collaborated with healthcare professionals to develop personalized care plans for optimal client outcomes.
  • Maintained accurate records of client progress and communicated changes to family members and staff.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.

Server

Lanes Trains and Automobile
02.2010 - 07.2010
  • Achieved accuracy in cash handling through streamlined payment processing.
  • Sustained service quality while adapting to high-pressure scenarios.
  • Served food and beverages efficiently to meet customer demands.
  • Executed opening and closing tasks to ensure smooth service operations.

Server/keyholder

Santa Fe Cattle Company
04.2004 - 07.2009
  • Achieved accuracy in cash handling through streamlined payment processing.
  • Sustained service quality while adapting to high-pressure scenarios.
  • Served food and beverages efficiently to meet customer demands.
  • Executed opening and closing tasks to ensure smooth service operations.

Education

GED -

Blackman High School
Murfreesboro, TN

Bachelor of Science - Cyber Security

American College of Education
Atlanta, GA

Skills

  • Customer engagement strategies
  • Effective problem resolution
  • Dependable and reliable service
  • Upselling methods
  • Point-of-sale expertise
  • Strong work ethic

Timeline

Customer Service Representative

Circle K
04.2025 - Current

Fed Ex

Package Handler, Fed Ex
02.2024 - 05.2025

Home Health Caregiver

Senior Solutions Home Health Care
04.2015 - 11.2015

Server

Lanes Trains and Automobile
02.2010 - 07.2010

Server/keyholder

Santa Fe Cattle Company
04.2004 - 07.2009

Cashier

Serv-n-go

GED -

Blackman High School

Bachelor of Science - Cyber Security

American College of Education

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Dana Dale