Keairah Jones
Dallas,TX
Summary
Healthcare Customer Service Professional experienced in insurance verification, appointment scheduling, and record maintenance. Delivered patient support through effective communication and attention to detail, enhancing overall patient experience. Recognized for organizational skills and proactive teamwork in fast-paced environments.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Cashier
Walmart associate
Dallas
05.2025 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured accuracy in handling various payment methods to maintain customer satisfaction.
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and returns.
- Welcomed customers warmly and addressed inquiries about product features and store services.
- Maintained cleanliness and organization of checkout areas.
- Collaborated with team members to enhance customer service experience.
Healthcare Customer Service Representative
United Healthcare
, Remote
02.2020 - 12.2024
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Ensured patient appointments remained on schedule by notifying providers of arrivals and coordinating service delivery.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Resolved patient inquiries and concerns promptly with empathy, enhancing patient satisfaction.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
Customer Service Representative
Terminix Pest Control
Dallas, TX
11.2016 - 02.2020
- Navigated computer systems to efficiently review information and address caller inquiries.
- Offered resolutions to de-escalate calls and solve customer issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Conferred with customers via phone or in person to deliver product or service information and process orders.
- Resolved customer issues and de-escalated calls through effective problem-solving techniques.
Warehouse Worker
Amazon
Dallas, TX
05.2015 - 11.2016
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Applied barcodes and used digital scanners to efficiently track and locate materials during transportation.
- Handled returns of defective merchandise at customer service desk.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Collaborated with team members to safely load large equipment, minimizing risk of accidents.
Education
High School Diploma -
Gateway Charter Academy
Dallas, TX 08.2011 - 05.2015
Skills
- Point of sale transactions
- Cash register management
- Payment verification
- Transaction dispute resolution
- Customer support
- Customer engagement strategies
- Follow-up coordination
- Appointment scheduling
- Customer eligibility checks
- Record maintenance
- Attention to detail
- Problem solving
- Empathy and patience
- Medical terminology
- Attention to detail
Timeline
Cashier
Walmart associate
05.2025 - Current
Healthcare Customer Service Representative
United Healthcare
02.2020 - 12.2024
Customer Service Representative
Terminix Pest Control
11.2016 - 02.2020
Warehouse Worker
Amazon
05.2015 - 11.2016
High School Diploma -
Gateway Charter Academy
08.2011 - 05.2015