Dana D'Ambrosio
Toms River
Summary
Fine dining server with extensive experience in providing exceptional customer service in high-pressure environments. Demonstrated ability to accurately place orders in pos while adhering to company protocols. Knowledgeable in food and beverage pairings, effectively recommending drinks and menu items based on guest preferences. Proven track record in maintaining high standards of cleanliness and hygiene, ensuring optimal guest satisfaction through attentive service and adherence to dining etiquette. Skilled in problem solving and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Server
Stella Marina Bar & Restaurant
Asbury
05.2025 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Fine Dining Server
Morton’s the Steakhouse
Boca Raton
12.2021 - 04.2025
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Provided menus, explained daily specials, and answered questions about menu items.
- Ensured food presentation met high-quality standards before serving to guests.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
- Trained new employees to perform duties.
Restaurant Manager
Farmer’s Table
Boca Raton
12.2019 - 06.2021
- Adhered to all health department regulations regarding food storage and preparation.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Server
Farmer’s Table
Boca Raton
10.2015 - 12.2019
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
LMT - Anatomy
New Jersey School of Massage
Toms River, NJ06-2015
Associate of Science - General Studies
Ocean County College
Toms River, NJ06-2014
Skills
- Passion for customer service
- Natural leader
- Food preparation and safety
- Employee training
- Time management
- Order accuracy
- Food and beverage pairings
- Safe food handling
- Positive and professional
- High standard for cleanliness and hygiene
Timeline
Server
Stella Marina Bar & Restaurant
05.2025 - Current
Fine Dining Server
Morton’s the Steakhouse
12.2021 - 04.2025
Restaurant Manager
Farmer’s Table
12.2019 - 06.2021
Server
Farmer’s Table
10.2015 - 12.2019
LMT - Anatomy
New Jersey School of Massage
Associate of Science - General Studies
Ocean County College