Dana Davis
Killeen,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Trustworthy leader with background participating in and supporting critical missions. Disciplined in following orders and working with others to complete tasks. Poised and calm in stressful, high-pressure situations.
Overview
19
19
years of professional experience
Work History
Manager of Operations
US Army
2006.10 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Enlisted Soldier
United States Army
2022.04 - Current
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Trained in conflict resolution among subordinates, equals and superiors.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Memorized policies and led training for company personnel.
79R
US Army
2019.09 - 2022.04
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
92G Culinary Specialist
US Army
2004.10 - 2019.07
- Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
- Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
- Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
- Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Managed delivery of fresh rations in training facilitated environments for over 3000 personnel.
Education
Bachelor of Arts - Business Administration And Management
Excelsior College
Albany, NY02.2023
Associate of Applied Science - ADMINISTRATIVE MANAGEMENT
Excelsior College
Albany, NY06.2021
High School Diploma -
RICHARD KING HIG SCHOOL
Corpus Christi, TX07.1991
Skills
- Physical Fitness
- Hand-To-Hand Combat
- Vehicle Operation
- Land Navigation
- Military Discipline
- Equipment Maintenance
- Administrative Support
- Conflict Resolution
- Stress ManagementRecords Review
- Team Supervision
- Teamwork and Loyalty
- Documentation and Reporting
- Equipment Management
- Team Collaboration
- Safety Regulations
- Works Well Under Pressure
- Report Generation
- Storage Procedures
- Managing Classified Information
- Facilities Maintenance
- Safety Guidelines
- Change Management
- Strategic Planning
- Logistics Management
- Process Improvement
- Quality Assurance
- Project Management
- Customer Service
- Inventory Control
- Organizational Skills
- Attention to Detail
- Inventory Management
- Report Writing
Timeline
Enlisted Soldier
United States Army
2022.04 - Current
79R
US Army
2019.09 - 2022.04
Manager of Operations
US Army
2006.10 - Current
92G Culinary Specialist
US Army
2004.10 - 2019.07
Bachelor of Arts - Business Administration And Management
Excelsior College
Associate of Applied Science - ADMINISTRATIVE MANAGEMENT
Excelsior College
High School Diploma -
RICHARD KING HIG SCHOOL