Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dana Day

PO Box 2679 Kenai,AK

Summary

Reliable business professional experienced in dealing with a diverse group of individuals. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. A positive and can-do attitude approach to life, both personal and professional.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Relief Sales Representative

RNDC-Alaska (formerly K&L Distributors)
09.2023 - Current
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Corrections Officer

State Of Alaska Department Of Corrections
09.2023 - 10.2023
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Routinely counted inmates and in response to potential security breaches.
  • Authored incident reports for management on violations and discrepancies.

Team Lead

RNDC-Alaska (formerly K&L Distributors)
06.2021 - 09.2023
  • Directed and supervised team of four sales reps and two merchandisers, covering 25,600 square miles.
  • Responsible for training new team members on M360 Mobility ordering platform and sales procedures.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain company standards.
  • Built strong relationships with customers through positive attitude and attentive response

Sales Representative

RNDC-Alaska (formerly K&L Distributors)
02.2003 - 06.2021
  • Contributed to team objectives in fast-paced environment.
  • Exchanged selling strategies and marketing information with colleagues.
  • Emphasized product features based on company priorities and customer needs..
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Attended industry trade shows and sales training to maintain up to date knowledge.

Liquor Manager

Carrs-Safeway (Oaken Keg)
10.1993 - 02.2003
  • Implemented effective inventory control systems to reduce out of stocks.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained new employees on proper protocols and customer service standards.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.

Radio Supervisor

United States Marine Corps
06.1988 - 06.1992
  • Supervised maintenance and inventory of communication equipment for my battalion.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Some College (No Degree) - Criminal Justice

Kenai Peninsula College
Soldotna, AK

High School Diploma -

Kenai Central High School
Kenai, AK
05.1988

Skills

  • Attention To Detail/Organized
  • Communication/Active Listening
  • Problem-Solving Ability
  • Customer Relations and Service
  • Leadership Experience
  • Collaboration & Teamwork
  • Adaptability/Flexible
  • Critical Thinking
  • Computer Proficiency
  • Microsoft Excel, Word, Power Point and iDig

Certification

  • WSET Level 2 in Wines - November 2022
  • Certified Specialist of Spirits (CSS) - October 2011
  • Cicerone Certified Beer Server - October 2011
  • TAP Server Card

Timeline

Relief Sales Representative

RNDC-Alaska (formerly K&L Distributors)
09.2023 - Current

Corrections Officer

State Of Alaska Department Of Corrections
09.2023 - 10.2023

Team Lead

RNDC-Alaska (formerly K&L Distributors)
06.2021 - 09.2023

Sales Representative

RNDC-Alaska (formerly K&L Distributors)
02.2003 - 06.2021

Liquor Manager

Carrs-Safeway (Oaken Keg)
10.1993 - 02.2003

Radio Supervisor

United States Marine Corps
06.1988 - 06.1992

Some College (No Degree) - Criminal Justice

Kenai Peninsula College

High School Diploma -

Kenai Central High School

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Dana Day