Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dana Dearborn

Hillsboro,NH

Summary

Dynamic HVAC Division Manager with a proven track record at Newell & Crathern, excelling in customer service and team leadership. Enhanced operational efficiency and customer satisfaction through effective problem-solving and staff training. Skilled in scheduling and billing, ensuring timely project completion while fostering a productive work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

HVAC Division Manager

Newell & Crathern
01.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Completed Scheduling and billing
  • Installed Oil and Gas Equipment
  • Helped with Service calls

Hvac Owner /Operator

DRD Mechanical
09.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Installed Oil and Gas equipment
  • Tune ups on oil and gas equipment

HVAC Foreman

Oliver Mechanical
01.2022 - 01.2023
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Did Furnace and Boiler start ups

Lead HVAC Installer

Proactive Comfort
07.2018 - 09.2020
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed Gas and Oil Equipment


Hvac Installer and Service Tech

HR Clough
05.2016 - 07.2018
  • Assembled and Sized ductwork
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Installed components to improve HVAC system performance.
  • Installed Oil and Gas furnaces and boilers

HVAC Install and Service Tech

The Gas Connection
03.2014 - 05.2016
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

HVAC Installer

Wilkins Mechanical
08.2012 - 03.2014


  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Installed Furnaces and Boilers
  • Installed Ductwork and insulated


HVAC Installer

Heritage
10.2010 - 08.2012
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.

Education

High School Diploma -

John Stark Regional High School
Weare, NH
06-2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Operations management
  • Shift scheduling
  • Policy implementation
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Marketing
  • Budget control

Certification

Fully Gas Licensed

EPA Universal

OSHA 10

NORA Silver


Timeline

HVAC Division Manager

Newell & Crathern
01.2024 - Current

HVAC Foreman

Oliver Mechanical
01.2022 - 01.2023

Hvac Owner /Operator

DRD Mechanical
09.2019 - Current

Lead HVAC Installer

Proactive Comfort
07.2018 - 09.2020

Hvac Installer and Service Tech

HR Clough
05.2016 - 07.2018

HVAC Install and Service Tech

The Gas Connection
03.2014 - 05.2016

HVAC Installer

Wilkins Mechanical
08.2012 - 03.2014

HVAC Installer

Heritage
10.2010 - 08.2012

High School Diploma -

John Stark Regional High School

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