Dana DeMartino
Lanoka Harbor,NJ
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
EXP Realty
07.2020 - Current
- Advised clients on market conditions and property value for informed decision-making.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Relationship Banker and Small Business Specialist
JPMorgan Chase
10.2011 - 02.2017
- Manager on Duty - overseeing branch employees in the absence of the Branch Manager. Providing overrides and approving teller transactions as needed. Handling immediate and escalated customer services issues.
- Implemented strategies to increase customer retention, enabling investment growth.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
- Weekly marketing and materials audits for the branch, assisting Lead Teller of Operations in teller audits and other branch operations as needed.
General Manager
Gemstone Enterprises
01.2007 - 10.2011
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Helped to create and develop the brand from the ground up.
Education
Bachelor of Science - Business Studies, Marketing Concentration
Stockton University
Absecon, NJ05.2008
Skills
- Effective Communication
- Calm and Patient Demeanor
- Group and individual instruction
- Relationship Building
- Activity Planning
- Progress Monitoring
- Conflict resolution techniques
- Procedures Compliance
- Operational Efficiency
- Area of Expertise Regulations
Volunteerism
Alex's Lemonade Stand - Volunteer
Freehold Area Open Door Food Pantry - Food Drive Organizer
Fulfill Food Bank of Monmouth and Ocean Counties - Volunteer
Island Beach State Park Clean-up - Volunteer
Making Strides Against Breast Cancer - Volunteer
Walk for Reese Madison - Volunteer
Timeline
Real Estate Agent
EXP Realty
07.2020 - Current
Relationship Banker and Small Business Specialist
JPMorgan Chase
10.2011 - 02.2017
General Manager
Gemstone Enterprises
01.2007 - 10.2011
Bachelor of Science - Business Studies, Marketing Concentration
Stockton University
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