Open To Work
DANA DOWELL-DOYLE
Minnetonka,MN
Summary
Results-driven professional with extensive experience at Bluestem Brands, excelling in compliance auditing and vendor management. Proven track record in process improvement and performance monitoring, leveraging Six Sigma methodologies to enhance operational efficiency. Adept at building relationships and driving data-driven decisions to achieve significant recoveries and streamline workflows.
Overview
23
23
years of professional experience
Work History
Senior Vendor Coordinator (Credit Operations)
Bluestem Brands
Eden Prairie, Minnesota
12.2021 - Current
- Policy & Procedure Governance: Led the end-to-end documentation of all post-charge-off procedures, authoring new content from scratch to close critical gaps and strengthen regulatory compliance outcomes.
- Controls and Audits: Ensured vendor compliance through robust control measures and conducted regular audits aligned with risk management protocols.
- Asset Recovery & Oversight: Directed and led the full execution of various debt sale types totaling $12 million in recoveries, ensuring total process integrity through meticulous oversight and strict documentation standards.
- Process Improvement: Reviewed servicing and collection reporting for variance analysis; identified operational trends and engineered standardized templates that streamlined workflows.
- Acted as the primary point of contact for all audit activities, bridging communications gaps between departments to promote transparency and resolve critical business concerns.
Client Success Specialist (Telematics SME)
Element Fleet Management
Hopkins, Minnesota
12.2020 - 12.2021
- Quality Assurance: Managed and resolved complex Service Cloud cases, ensuring all activities met expected time commitments and strict quality standards.
- Led business review calls to present operational metrics and SLA results, fostering collaboration across support functions to support seamless operations.
- Partnered with leadership across business units to align loan/product processing procedures with service standards, enhancing overall operational effectiveness.
Telematics Logistics Coordinator
Element Fleet Management
Eden Prairie, Minnesota
09.2015 - 12.2020
- Financial Controls: Verified accuracy of complex billing and services through audits and reconciliations, safeguarding revenue and ensuring financial integrity.
- Compliance Auditing: Ensured vendor compliance through detailed audits, report compilation, and performance assessment against Service Level Agreements (SLAs).
- Data Security: Managed system access requests and maintained departmental databases to uphold security and compliance standards.
Dealer Associate/Title & License Associate
GE Fleet Services
Eden Prairie, Minnesota
12.2011 - 09.2015
- Stakeholder Management: Cultivated relationships with vendors and government entities, ensuring compliance with titling and lending regulations.
- Managed vehicle inventory and organized fleet assignments for optimal efficiency.
- Coordinated scheduled maintenance and repairs for diverse vehicle types.
- Liaised with clients to address service inquiries and resolve issues promptly.
- Workflow Optimization: Monitored daily workflows and rejected transactions to identify root causes, implementing changes that prevented recurrence.
Remarketing Support & Title Resolution Associate
GE Capital Retail Bank
Saint Paul, Minnesota
07.2003 - 12.2011
- Managed lifecycle of repossessed collateral, processed lien perfection, and documented unit sales in high-volume credit environment, ensuring compliance and accuracy in asset recovery.
- Processed loan applications while ensuring compliance with regulatory standards.
- Facilitated customer inquiries regarding account management and financial services.
- Collaborated with team members to streamline operational workflows and enhance service delivery.
Education
High School Diploma -
Brooklyn Center High School
Skills
- Vendor Management: Performance Monitoring, Compliance Auditing, SLA Management, Onboarding
- Analytical Skills: Variance Analysis, KPI Tracking, Reporting, Data-Driven Decision Making
- Operational Excellence: Six Sigma Green Belt, Lean Methodologies, Process Improvement
- Client Success: Relationship Management, Portfolio Oversight (18 Clients), Stakeholder Liaison
- Technical: Microsoft Office (Expert Excel, Access, Project), Service Cloud, Database Management
Technical Skills And Certifications
Six Sigma Green Belt (Statistical Problem Solving), Lean Training Certificate, Advanced Microsoft Excel (Data Analysis), Word, PowerPoint, Confluence, JIRA, Five9, Service Cloud, AI-savvy; comfortable leveraging emerging tech to strengthen operational controls and reporting.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$65000/yr - $100000/yrTimeline
Senior Vendor Coordinator (Credit Operations)
Bluestem Brands
12.2021 - Current
Client Success Specialist (Telematics SME)
Element Fleet Management
12.2020 - 12.2021
Telematics Logistics Coordinator
Element Fleet Management
09.2015 - 12.2020
Dealer Associate/Title & License Associate
GE Fleet Services
12.2011 - 09.2015
Remarketing Support & Title Resolution Associate
GE Capital Retail Bank
07.2003 - 12.2011
High School Diploma -
Brooklyn Center High School