Dana Doyle
Cynthiana,KY
Summary
I am seeking a career opportunity that will enable me to utilize my extensive customer service experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Customer Service Rep and Customer Service Supervisor
Leggett & Platt Customer Service
10.2011 - Current
- Served a customer service representative for 30-35 high-end accounts
- Responsible for communication with 30-35 customers' accounts daily
- Responsible for handling and entering purchase orders daily
- Responsible for calculating ship dates for all customer orders and preparing paperwork to present to shipping department
- Communicated with sales reps, gathered information for them to present to customers for order sales
- Helped customers with purchase orders and supplied them with updated product information to complete their orders correctly
- Responded to multiple customers through email daily in resolving any issue or complaint.
- Responded to customers through email with price quotes, product delay, order corrections, and kept them informed and updated daily
- Worked with corporate office daily, helped with PDN, credit card billing and wire transfers, also completed credit card forms and refund forms
- Worked with the shipping department and supplied documents for customers shipments
- Worked with the production team, receiving information to report to the customers
- Worked with the procurement team, receiving information on parts/material so I could stay updated on when my customers purchase order would be available to ship
- I was the Supervisor of 8-10 customer service representatives and over saw that their duties daily. Helped with training, questions and resolve issues they may have had
- Worked in SmarTerm Essential database for order entry
- Able to create Teams calls, and also served on different teams' meetings so I could receive valuable information to provide to my customer service team
- Completed forms, invoices, credits, billing and freight documents when needed
- Completed bill of ladings, freight quotes with product information and customer information
- Worked with freight carriers for lost/damaged shipments, or shipment delays
- I was backup and performed slight manager duties anytime my manager was out of office
- I was backup to customer service reps anytime they were absent; I was able to perform duties in different areas when needed so orders would not be delayed for entry
- I understand order EDI process, drag and drop, confirmation and work order files
- I trained several customer service representatives so they could perform their best
- Work with price quotes, customer quotes, product dimensions, weight, building materials of product
- Worked with customer service time sheets and vacation requests
Bank Teller
Kentucky Bank
02.2010 - 10.2011
- Utilize Kentucky Bank's custom software to process deposits (checking and savings), cash checks, apply loan payments, sell cash, buy cash and transfer funds between accounts
- Assist customers with deposits, debit card transactions, cashier checks, loan payments and check cashing through both the drive-thru and the lobby
- Responsible for helping to close the bank
- Scan the branch's work throughout the day and send it to the main bank branch
- Process stop payment on checks
- Process fraudulent activity claims
- Assist irate customers in a professional, non-confrontational manner
- Balance my cash drawer after my shift
- Email customer account changes to the main branch
- Supply money to the ATM machine
- Prepare reports, type, file and assist with office related duties, as requested
- Answer telephones
Professional Studio/Equine Photographer
Dana Doyle Studio Photography
04.2007 - 10.2011
- Client photography (family, seniors, children, pets and wedding portraits)
- Printing and designing photographs
- Designing brochures
- Creating business logos
- Billing/invoices
- Work directly with clients to provide quality service and deliver a superior product
- Trained and managed the activities of one person
Graphic Designer/Consultant
The Scoop Walking Horse Publication
01.2005 - 01.2007
- Designed advertising layouts
- Generated sales in the Kentucky market
- Provided coverage of horse show events (show results, candid photos and stories)
- Trained and managed the activities of 5 correspondents
- Taught employees and the new owner how to maintain and grow the publication
- Provided exceptional customer service to clients
Owner/Editor
The Scoop Walking Horse Publication
01.1997 - 01.2005
- Sold and created advertising layouts
- Designed newspaper layout for weekly printing and distribution
- Provided coverage of Kentucky horse show events (show results, candid photos and stories)
- Weekly billing/invoices
- Created logo and ad sheets for clients
- Worked directly with clients to provide quality service and deliver a superior product
- Trained and managed the activities on two people
Education
High School -
Harrison Co.
Cynthiana, KY05.1989
Skills
- Leadership/Time Management
- Total Customer Satisfaction
- Proficiency in Microsoft Word, Outlook, Edge, Windows OS
- Sufficient with Excel, PowerPoint, Adobe Acrobat, Teams, Zoom, Skype
- Expert user of Adobe Photoshop, Quark
- Product knowledge
- Prioritization
- Client relations
- Paperwork processing
- Computer proficiency
- Product sales
Timeline
Customer Service Rep and Customer Service Supervisor
Leggett & Platt Customer Service
10.2011 - Current
Bank Teller
Kentucky Bank
02.2010 - 10.2011
Professional Studio/Equine Photographer
Dana Doyle Studio Photography
04.2007 - 10.2011
Graphic Designer/Consultant
The Scoop Walking Horse Publication
01.2005 - 01.2007
Owner/Editor
The Scoop Walking Horse Publication
01.1997 - 01.2005
High School -
Harrison Co.
Comments
I'm a dedicated worker; I take pride in any job or task that is given to me. I will work hard to understand and learn quickly so my job will be sufficiently completed in a timely manner. I work well with others and consider myself a team player, but I will lead when needed. I have experience and it has taught me several different skills that are valuable in many ways and will be an asset to your company.
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