Dana Durkin
3460 Park St Grove City,OH
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Enthusiastic Recreational Leader effective at meeting community needs. Service-oriented professional with friendly and adaptable approach.
Overview
6
6
years of professional experience
Work History
Customer Service
Lowes
GROVE CITY, OH
08.2021 - 01.2022
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
HR Assistant
Dept of the Navy
Columbus , OH
05.2019 - 07.2020
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
Aquisition Employee
Defense Logistics Agency Land And Maritime
Columbus, OH
10.2018 - 05.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Received and processed incoming orders, ensuring accuracy of information.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
Work Order Clerk
Department of Veterans Affairs
Columbus, OH
07.2016 - 10.2018
- Reviewed customer requests for work orders to ensure accuracy of information and completeness of documentation.
- Created, assigned, and tracked work orders in the system to ensure timely completion of tasks.
- Maintained records of completed work orders including details such as labor hours, materials used, and services rendered.
Education
Some College (No Degree) - Some College Coursework Completed
Columbus State Community College
Columbus, OHSome College (No Degree) - Completion of Basic Training, Technical School
United States Air Force
United StatesSkills
- A driven, dedicated, positive individual with outstanding organizational, 20 yrs Customer Service, and administrative support skills
Accomplishments
- The United States Air Force E4 SEARGEANT AIR PASSENGER SPECIALIST, 12/1982 to 06/1986 Honorable Discharge
Timeline
Customer Service
Lowes
08.2021 - 01.2022
HR Assistant
Dept of the Navy
05.2019 - 07.2020
Aquisition Employee
Defense Logistics Agency Land And Maritime
10.2018 - 05.2019
Work Order Clerk
Department of Veterans Affairs
07.2016 - 10.2018
Some College (No Degree) - Some College Coursework Completed
Columbus State Community College
Some College (No Degree) - Completion of Basic Training, Technical School
United States Air Force
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