Dana Dwirantwi
Norwood
Summary
Seeking Clinical Coordination role with 33 years of healthcare experience. Proven expertise in managing clinical operations, supervising healthcare teams, and providing onsite and offsite clinical coordination. Skilled in strategic planning, care coordination, and budget management, with a strong background in optimizing patient workflows and enhancing healthcare service delivery.
Experienced service coordinator with several years of responsibility in the field agencies. Extensive professional network of service providers and proven history of effective work.
Overview
34
34
years of professional experience
Work History
LTSS Service Coordinator
PCA- Pa Health & Wellness
Philadelphia
06.2024 - Current
- Coordinated and managed long-term services and supports (LTSS) to ensure comprehensive care plans were developed and implemented.
- Enhanced client well-being and independence through effective management of LTSS programs.
Health Services Administrator
Wellpath Company
11.2023 - 04.2024
- Manage daily operations of health services within a correctional facility, coordinating care for over 3,000 inmates and supervising a team of 11 healthcare professionals.
- Oversee procurement of medical supplies, including specialized items, and ensure efficient scheduling for various inmate treatment programs.
- Administer a multi-million-dollar budget, consistently meeting contractual obligations and facilitating both onsite and offsite clinical coordination.
Practice Transformation Consultant
Nemours Foundation
04.2023 - 09.2023
- Collaborated with senior leadership to design and optimize patient workflows for immunizations and well-child visits, achieving a 20% improvement.
- Represented the organization in Managed Care Organization (MCO) meetings, fostering communication and alignment.
- Analyzed retrospective data on care gaps using EPIC, facilitating discussions with practice management to enhance staff productivity by 15%.
Managed Care Program Manager
Greater Philadelphia Health Action Inc.
01.2009 - 04.2023
- Developed and trained clinical coordination teams on Managed Care requirements impacting the PCMH, ACO, and various business lines.
- Strategized with Care Coordinators to design workflows for effectively engaging MCO patients.
- Managed teams to achieve over $500,000 in annual quality revenue through Shared Savings and value-based programs.
- Collaborated with MCO representatives to enhance market share and improve quality metrics, including the documentation of Social Determinants of Health.
Health Center Administrator
Greater Philadelphia Health Action Inc.
05.2000 - 01.2009
- Managed daily clinical operations and ensured compliance with payor regulatory requirements, while maintaining expertise in JCAHO and NCQA processes.
- Oversaw budget management to optimize provider productivity and resource allocation, and collaborated with community social service organizations to enhance service delivery.
- Monitored and increased patient flow by developing a fast-track clinic, which improved efficiency and customer satisfaction.
Therapeutic Services Specialist
Devereaux Foundations Inc.
10.2001 - 12.2002
- Implemented and utilized positive behavioral techniques to support client development and progress, including the creation of a behavior chart for monitoring and evaluation.
- Documented and observed mood and behavior changes, maintaining regular communication with the Behavior Specialist to ensure alignment with weekly treatment plan reviews.
Medical Case Manager
Greater Philadelphia Health Action Inc.
04.1996 - 05.2000
- Delivered HIV prevention counseling and testing, while facilitating educational presentations at community facilities to enhance awareness and understanding of HIV-related issues.
- Managed client cases by coordinating and documenting social service referrals, ensuring comprehensive support and resource accessibility for those in need.
Day Hospital Therapist
Northeast Community Mental Health Center
04.1994 - 08.1996
- Facilitated individual and group therapy sessions, developed individualized treatment plans, and evaluated client participation in daily activities.
- Documented client observations, reported signs of mental health episodes, and maintained knowledge of Pennsylvania Mental Health Laws.
Sr. Residential Counselor
Northeast Community Mental Health Center
08.1991 - 04.1994
- Supervised second shift operations, ensuring compliance with ODP and regulatory requirements while assigning tasks effectively.
- Assisted clients in developing daily living skills, managing medications, and maintaining adherence to medical and psychiatric appointments.
Education
Master of Health Administration - Health Administration
University of Phoenix
B.S. - Health and Human Development
Penn State University
Associate in Applied Science - Applied Science
Penn State University
Skills
- Healthcare Management
- Strategic Planning
- Community-Stakeholders
- Care Coordination
- Analytics
- Emr
- Budgeting
- Workflow
- Regulatory compliance
- Care coordination
Timeline
LTSS Service Coordinator
PCA- Pa Health & Wellness
06.2024 - Current
Health Services Administrator
Wellpath Company
11.2023 - 04.2024
Practice Transformation Consultant
Nemours Foundation
04.2023 - 09.2023
Managed Care Program Manager
Greater Philadelphia Health Action Inc.
01.2009 - 04.2023
Therapeutic Services Specialist
Devereaux Foundations Inc.
10.2001 - 12.2002
Health Center Administrator
Greater Philadelphia Health Action Inc.
05.2000 - 01.2009
Medical Case Manager
Greater Philadelphia Health Action Inc.
04.1996 - 05.2000
Day Hospital Therapist
Northeast Community Mental Health Center
04.1994 - 08.1996
Sr. Residential Counselor
Northeast Community Mental Health Center
08.1991 - 04.1994
Master of Health Administration - Health Administration
University of Phoenix
B.S. - Health and Human Development
Penn State University
Associate in Applied Science - Applied Science
Penn State University
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