Summary
Overview
Work History
Education
Skills
Timeline
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Dana Fatherly

Edgewood,Md

Summary

Dynamic manager with proven success at Food For Life, enhancing customer satisfaction and team productivity. Skilled in time management and conflict resolution, I effectively resolved disputes and maintained a safe environment. Proficient in phlebotomy and holistic wellness techniques, I am dedicated to delivering high-quality service and fostering a positive workplace culture.

Overview

27
27
years of professional experience

Work History

Store Manager

Food For Life
06.2012 - 03.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager/Holistic Wellness Tech

Oasis in the Desert
01.2006 - 08.2019
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Performed specific modalities for individual clients based on there need.
  • Gave consultations to all new clients so that there needs would be met and their healing could begin immediately.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Medical Assistant

Dr. Michael Zollicoffer
06.1995 - 11.1997
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
  • Take vitals as well as give hearing and vision test.
  • Make patient appointments and do patient registration.

Education

Certificate - Medical Assistant

Medix
Baltimore, MD

Certification - Phlebotomy

North West Phlebotomy
Baltimore, MD
04-2025

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Cashiers
  • Inventory
  • Take vitals, CPR, give injection,
  • Draw blood, place Iv
  • acupuncture, ozone therapy, colon hydro therapy
  • moxibustion, cuppings,
  • Hair cutting, Cosmetologist
  • Public access tv studio cameras

Timeline

Store Manager

Food For Life
06.2012 - 03.2022

Manager/Holistic Wellness Tech

Oasis in the Desert
01.2006 - 08.2019

Medical Assistant

Dr. Michael Zollicoffer
06.1995 - 11.1997

Certificate - Medical Assistant

Medix

Certification - Phlebotomy

North West Phlebotomy

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