Dana Fatherly
Edgewood,Md
Summary
Dynamic manager with proven success at Food For Life, enhancing customer satisfaction and team productivity. Skilled in time management and conflict resolution, I effectively resolved disputes and maintained a safe environment. Proficient in phlebotomy and holistic wellness techniques, I am dedicated to delivering high-quality service and fostering a positive workplace culture.
Overview
27
27
years of professional experience
Work History
Store Manager
Food For Life
Suitland, MD
06.2012 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager/Holistic Wellness Tech
Oasis in the Desert
Newark, NJ
01.2006 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Performed specific modalities for individual clients based on there need.
- Gave consultations to all new clients so that there needs would be met and their healing could begin immediately.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Medical Assistant
Dr. Michael Zollicoffer
Sinai Hospital Baltimore Md
06.1995 - 11.1997
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Take vitals as well as give hearing and vision test.
- Make patient appointments and do patient registration.
Education
Certificate - Medical Assistant
Medix
Baltimore, MDCertification - Phlebotomy
North West Phlebotomy
Baltimore, MD04-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Cashiers
- Inventory
- Take vitals, CPR, give injection,
- Draw blood, place Iv
- acupuncture, ozone therapy, colon hydro therapy
- moxibustion, cuppings,
- Hair cutting, Cosmetologist
- Public access tv studio cameras
Timeline
Store Manager
Food For Life
06.2012 - 03.2022
Manager/Holistic Wellness Tech
Oasis in the Desert
01.2006 - 08.2019
Medical Assistant
Dr. Michael Zollicoffer
06.1995 - 11.1997
Certificate - Medical Assistant
Medix
Certification - Phlebotomy
North West Phlebotomy