Dana F. Dunn
Syracuse,NY
Overview
9
9
years of professional experience
Work History
Program Instructor
Town of Onondaga Parks & Recreation
Syracuse, NY
11.2022 - Current
- Facilitate and supervise Start Smart Baseball, Start Smart Basketball, Skills & Drills, and Scrimmage for youth ages 4 years to 12 years old
- Implements team building strategies
- Provides precise and enthusiastic support for youth and parents
- Chaperone for field trips and fun outings/activities
Teaching Assistant/ Behavior Intervention Specialist
Syracuse City School District
Syracuse, NY
10.2018 - Current
- Monitor and provide support to students who have behavior issues while in a classroom setting
- Assist students with schoolwork and assignments
- Organize and facilitate academic, fundamental, and development support groups with students
Customer Service Representative
United Healthcare/ UMR
Syracuse, NY
04.2018 - 10.2018
- Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers
- Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
- Requires little assistance with standard request and solves routine problems on own
- Prioritizes and organizes own work to meet agreed upon deadlines
Youth Coordinator
Catholic Charities
Syracuse, NY
10.2016 - 01.2018
- Assist and guide youth in Bishop Foery Foundation program with homework, job searches, resume preparation, and life skill strategies
- Perform light house-keeping duties as well as track and inventory program supplies received
- Develop and facilitate mentor initiative activities and groups within Syracuse City School District
- Provide guidance and academic support within Teen/ Elementary After-School Programs
- Implemented treatment goals for behavior management and at-risk youth as needed
Skills
- Clear and concise writing
- Active listening
- Effective communication
- Negotiation
- Conflict resolution
- Feedback provision
- Problem-solving
- Team collaboration
- Customer service
- Adaptability
- Crisis management
- Development strategies
- Follow-up
- Customer retention
- Safety regulations compliance
Timeline
Program Instructor
Town of Onondaga Parks & Recreation
11.2022 - Current
Teaching Assistant/ Behavior Intervention Specialist
Syracuse City School District
10.2018 - Current
Customer Service Representative
United Healthcare/ UMR
04.2018 - 10.2018
Youth Coordinator
Catholic Charities
10.2016 - 01.2018
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