Dana Forsyth
Los Angeles,California
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as a manager or leader. A collaborative team member who applies business acumen and experience with decisive judgment to meet and exceed organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner/General Contractor
Green Design Builders Inc.
Los Angeles, CA
04.2019 - Current
- Oversaw daily business operations involving staff hiring and training
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Discovered potential avenues for business growth
- Developed promotional strategies targeting new clientele
Flight Attendant
United Airlines
Los Angeles, CA
04.1994 - 12.2023
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Directed junior team members in proper duties and company regulations.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Enforced FAA and airline rules with passengers in business, economy and first class.
Owner
Family Funtime Inflatables
Austin , TX
06.2003 - 06.2007
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
Education
Bachelor of Science - Human Development
Pennsylvania State University
University Park, PA06-1992
Skills
- Business Management
- Verbal and written communication
- Sales Leadership
- Business Development
- Human Resources
- Budget Development
- Labor Relations
- Marketing tactics
- Contract Management
- Bidding processes
- Client Service
- Negotiation
- Project Management
- Hiring and staffing
- Staff Management
- Employee Development
- Human Resource Management
- Contract negotiation expertise
- Project estimating
- Small business operations
Affiliations
- Contractor in the state of California
- Hospice volunteer
- Dog lover
Accomplishments
- Award from Airline Industry for staying calm in a Inflight Emergency as the lead Flight Attendant
- Promoted to lead
Certification
- Home Improvement Sales License
- General B Contractor License
- First Aid
Websites
Timeline
Owner/General Contractor
Green Design Builders Inc.
04.2019 - Current
Owner
Family Funtime Inflatables
06.2003 - 06.2007
Flight Attendant
United Airlines
04.1994 - 12.2023
- Home Improvement Sales License
- General B Contractor License
- First Aid
Bachelor of Science - Human Development
Pennsylvania State University
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