Dana Foster
Mays Landing,NJ
Summary
Versatile and dynamic, adept in guest service and emergency procedures, with a proven track record at Trump Plaza Hotel and Casino. Excelled in creating memorable experiences through exceptional customer service and safety awareness. Demonstrated flexibility and a professional demeanor, significantly enhancing patron satisfaction and engagement.
Responsible Ticket Taker offering expertise in money handling and credential verification. Skilled multitasker adept in conflict resolution. Attentive and personable employee and coworker.
Experienced with crowd management, customer service, and maintaining orderly environments. Utilizes effective communication and conflict resolution skills to ensure pleasant experience for all patrons. Knowledge of theatre operations and public safety protocols, ensuring efficient and safe service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
Theatre Usher
Hard Rock Hotel Casino Atlantic City
05.2022 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
- Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
Activity Assistant
Absecon Manor Nursing Home
04.2008 - 09.2019
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Boosted social interaction among residents through the organization of group events and outings.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Scheduled movies, entertainment, and other special events.
- Engaged residents through events, small groups, and personal attention.
- Collaborated with other recreation staff in developing new recreational activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Transported and escorted program participants to and from activities and on field trips.
- Kept athletic and games equipment and facilities organized and maintained.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
Casino Dealer
Trump Plaza Hotel and Casino
05.1984 - 03.2010
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Conducted games such as Roulette, Blackjack and Poker by explaining rules, taking bets and delivering payouts.
Education
No Degree - Philosophy
Stockton University
Absecon, NJSkills
- Flexibility
- Emergency procedures
- Assertiveness
- Theatre etiquette
- Seating assistance
- Ticket scanning
- Safety awareness
- Guest service
Timeline
Theatre Usher
Hard Rock Hotel Casino Atlantic City
05.2022 - Current
Activity Assistant
Absecon Manor Nursing Home
04.2008 - 09.2019
Casino Dealer
Trump Plaza Hotel and Casino
05.1984 - 03.2010
No Degree - Philosophy
Stockton University
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