Dana Gaddis
Mount Gilead
Summary
Compassionate Medical Assistant experienced in patient intake and care coordination. Enhanced patient satisfaction through effective communication and thorough management of prior authorizations. Committed to supporting healthcare teams, ensuring compliance with regulatory standards, and fostering trust with patients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RMA
Novant Health
Matthews
06.2023 - 12.2025
- Prepare patients for provider, EKGs, vital signs, refills, prior authorizations, patient assistance forms, scheduled follow-up appointments and checked in patients, placed heart monitors
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Executed day-to-day duties with accuracy and efficiency to maintain smooth operations.
RMA
12.2022 - 06.2023
- Recognized customer needs quickly and effectively to provide appropriate solutions.
- Assisted customers with requests and resolved queries to elevate satisfaction levels.
- Collaborated successfully within teams to enhance productivity in the workplace.
- Executed daily tasks with precision and efficiency to support overall operations.
- Coordinated with colleagues in daily activities to strengthen teamwork and cooperation.
- Collaborated with travel companies to develop tailored service offerings.
Prior Authorization Specialist
Pinehurst Surgical Clinic
Pinehurst
05.2021 - 07.2022
- Collaborated with insurance companies to secure authorizations for surgeries and radiology tests, ensuring patient access to necessary healthcare services.
- Submitted prior authorization requests to insurance companies via electronic systems.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Communicated with insurance carriers to obtain authorizations, notifications, and pre-certifications for patients, facilitating timely approval of medical services.
- Followed up on pending authorizations to ensure timely processing and resolution, minimizing delays in patient care.
- Coordinated with healthcare providers to gather documentation for approvals.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Supported switchboard operations by managing incoming calls and directing them appropriately.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Registered Medical Assistant
Carolina Behavioral Care
Pinehurst
09.2019 - 03.2021
- Checked in and out patients, verified Medicaid, performed intake assessments, collected vital signs, conducted phlebotomy, administered injections, scanned documents, and completed UDS screenings to ensure comprehensive patient care.
- Assisted healthcare providers with patient assessments and medical histories.
- Administered medications and provided patient education on treatment plans.
- Coordinated patient appointments and maintained scheduling systems efficiently.
- Documented patient information in electronic health records promptly.
- Ensured compliance with health regulations and maintained a clean work environment.
- Maintained clinical records according to HIPAA regulations.
- Educated patients on medications, procedures, and physician's instructions to enhance understanding and compliance with treatment plans.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to facilitate timely and effective treatment.
Registered Medical Assistant
Mt. Gilead Medical Center
Mount Gilead
02.2019 - 08.2019
- Intake patients, vital signs, perform CLEA waived testing, phlebotomy, injections, vaccines, make appointments, EKGs, Nebulizer treatments, Spirometry, triage, phones, Safety champion, encounter specialist, verified insurance, took payments, kept vaccine inventory.
- Assisted healthcare providers by gathering patient assessments and medical histories for informed decision-making.
- Administered medications and provided patient education on treatment plans.
- Conducted routine lab tests and managed specimen collections accurately.
- Documented patient information in electronic health records to maintain accurate medical records.
- Maintained clinical records according to HIPAA regulations.
- Ensured compliance with health regulations and maintained a clean work environment.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted physicians in exams, treatments, and procedures.
- Managed appointment bookings and welcomed patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ensured all medical equipment was functioning properly prior to use.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
Registered Medical Assistant
Duke Primary Care Western Wake Medical
Cary
03.2016 - 01.2019
- Assisted healthcare providers with comprehensive patient assessments and documentation of medical histories to support effective treatment planning.
- Performed patient assessments, including vital signs and medical history documentation.
- Intake patients, vital signs, perform CLEA waived testing, phlebotomy, injections, vaccines, make appointments, EKGs, Nebulizer treatments, Spirometry, triage, phones, Safety champion, encounter specialist.
- Administered medications and provided patient education on treatment plans.
- Delivered injections following protocols set by the supervising physician or nurse practitioner.
- Coordinated patient appointments and maintained scheduling systems to optimize clinic workflow and enhance patient access to care.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained clinical records according to HIPAA regulations.
- Collected specimens for laboratory testing according to accepted standards.
- Prepared laboratory specimens for analysis and organized lab results.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests, ensuring timely communication and continuity of care.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Education
Medical Assisting -
ECPI University
Raleigh, NCSkills
- Microsoft Access
- Medical Office Experience
- ERMA
- Insurance Verification
- ICT
- Nebulizer treatments
- Microsoft Word
- ICD-10
- Customer service
- Quality assurance
- Phlebotomy
- CPR certified
- A1C
- Microsoft Powerpoint
- Financial transaction management
- Epic
- Vital signs
- Highly organized
- Medical terminology
- Clerical experience
- HCG
- Customer Service
- Venipuncture
- EKG/ECG
- Medical Scheduling
- Cash register
- Flu
- Medical records
- Urinalysis
- Medisoft
- Injection administration
- Accounting
- Data entry
- ADLs assistance
- EMR systems
- Patient Care
- Vital Signs
- Business requirements
- Computer Skills
- Medical Imaging
- Medication administration
- Glucose
- Customer service
- Anatomy expertise
- Leadership
- HIPAA
- H-pylori
- Infection control
- Communication skills
- Phone Etiquette
- Microsoft Office
- Intake specialist
- Clerical experience
- Vaccine administration
- PT-INR
- Quality Assurance
- Computer Operation
- Documentation review
- Math
- EMR Systems
- Laboratory Experience
- Microsoft Excel
- Triage
- Laboratory experience
- Patient relations
- Presentation skills
- Transcription
- Referrals
- Windows
- NCIR Administrator
- Anatomy Knowledge
- Cash handling
- CLEA testing to include Strep
- Front desk
- Blood sampling
- Sensa
- Canopy
- Praxis
- Microalbumin
- Medical Records
- Software to include Velocidoc
- Office experience
- Team collaboration
- HIPAA compliance
- Patient training
- Appointment scheduling
- Vital signs
- Phlebotomy techniques
- Electronic health records
- EKG administration
- Time management
- Communication skills
- BLS certified
- Medical transcription
- Reliable team player
- Compassionate caregiver
- Patient care
- Simple dressings
- Patient care
- Immunization
- Vital signs monitoring
- Confidentiality maintenance
- Healthcare software proficiency
- EKG set up and monitoring
- Family communication
- Medical records confidentiality
- Patient scheduling
- Emotional support
Certification
- BLS Certification
- AED Certification
- CPR Certification
- CCMA Certification
- Certified Medical Assistant
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
RMA
Novant Health
06.2023 - 12.2025
RMA
12.2022 - 06.2023
Prior Authorization Specialist
Pinehurst Surgical Clinic
05.2021 - 07.2022
Registered Medical Assistant
Carolina Behavioral Care
09.2019 - 03.2021
Registered Medical Assistant
Mt. Gilead Medical Center
02.2019 - 08.2019
Registered Medical Assistant
Duke Primary Care Western Wake Medical
03.2016 - 01.2019
Medical Assisting -
ECPI University