Dana Gambino-O'Neal

Tobacco Litigation (2014 - December 2025)

Made photocopies of correspondence, documents, and other printed matter for filing purposes.

Drafted correspondence, pleadings, motions, discovery documents and other legal forms under the direction of attorneys.

Managed incoming emails from clients or opposing counsels, answered queries promptly, and forwarded messages appropriately.

Screened, directed, and prioritized incoming calls and emails to lawyers.

Monitored docket deadlines related to case filings and prepared notices of upcoming hearings or trials.

Scanned incoming mail into electronic folders while maintaining hard copies in file cabinets.

Proofread legal documents for grammar, spelling and formatting accuracy prior to filing or distribution.

Prepared reports on client matters using various data collection methods such as interviews, surveys and public records research.

Managed incoming emails from clients or opposing counsels, answered queries promptly, and forwarded messages appropriately.

Screened, directed, and prioritized incoming calls and emails to lawyers.

Monitored docket deadlines related to case filings and prepared notices of upcoming hearings or trials.

Scanned incoming mail into electronic folders while maintaining hard copies in file cabinets.

Filed pleadings with courts electronically via E-filing systems such as PACER.

Mailed, faxed, or arranged delivery of legal correspondence to clients, witnesses and court officials.

Received and placed telephone calls.

Assisted attorneys in collecting information such as employment, medical, and other records.

January 2026 - Present

Intakes - I handle all new leads kept in Lead Docket and push lead into File Vile.

Handle opening new cases in File Vine. I prepare I-Sheets, Prepare Contracts, Run Conflict Checks. I handle all administrative aspects of opening cases.

Contact client every thirty days or as needed and provide updates and get treatment updated if needed,

Handle maintaining all documents and make sure they are placed in appropriate folders in File Vine.

Handle Letter of Representation letters to lien holders and follow up to make sure a coordinator has been assigned to matter.

Handle request letters to medical providers to obtain client's medical records, and billing statements.

Maintain billing payment summary in medical tab; and cross-reference claim for damages with medical billing.

Handle invoices to accounting for payment.

Handle closing file and return necessary documents to client.

Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.

Provided a high level of customer service to all clients.

Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

Created merge letters for customers.

Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.

Handled multi-line phone system and promptly transferred calls.

Provided assistance with mail distribution, package delivery and pickup services.

Received payments and recorded receipts for services.

Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.

Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.

Provided a high level of customer service to all clients.

Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

Performed data entry and administrative duties such as filing, scanning documents, updating databases.

Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.

Handled multi-line phone system and promptly transferred calls.

Answered questions about company location and hours of operation.

Assisted with completion of forms or sign-in procedures.

Updated client contact information regularly in order to keep accurate records of communications sent out.

Handled incoming and outgoing mail with timely attention.

Handled confidential matters discretely by maintaining strict confidentiality policies.

Updated company databases and visitor logs with daily data and incident information.

Heard and resolved complaints from customers and public.

Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.

Handled customer complaints and inquiries in a courteous and efficient manner.

Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with
customers.

Developed strong customer relationships and loyalty through effective communication.

Responded to telephone inquiries and complaints following standard operating procedures.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Addressed customers courteously using suitable methods and problem-solving skills.

Adhered to company policies and procedures while providing superior service.

Assisted customers with product selection by providing detailed information about available products and services.

Met daily customer service quotas with a focus on quality.

Remained open to feedback from supervisor and peers to build and improve skills set.

Monitored daily performance metrics such as call volume, wait times, resolution times.

Followed up with customers regarding product functionality and overall satisfaction.

Complied with corporate and regulatory policies regarding information confidentiality and privacy.

Displayed strong organizational skills while managing multiple projects simultaneously.

Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.

Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel,
PowerPoint.

Organized and maintained filing systems to ensure efficient document retrieval.

Provided customer service support via phone or email inquiries related to products or services offered by the
organization.

Interacted with clients to resolve issues or answer questions regarding services rendered by company.

Coordinated office operations and procedures to facilitate workflow and efficiency.

Prepared invoices for payment processing and tracked accounts receivable and payable activities.

Drafted and sent out emails and memos for seamless communication.

Sorted through incoming mail and packages to distribute to correct personnel.

Sorted mail on daily basis and distributed to respective departments in timely fashion.

Processed incoming payments through checks or credit card transactions accurately according to company policies and procedures.

Participated in team meetings, providing input and suggestions on organizational practices.

Assisted with the preparation of reports by collecting, analyzing and summarizing information from various
sources.

Composed letters and other correspondence, fostering external communications on behalf of leadership.

Coordinated courier services for outgoing packages.

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and
personal computers.