Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Dana Genovese

Fort Lauderdale,FL

Summary

Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

Davidoff of Geneva Cigar Bar
Hollywood, FL
03.2023 - Current
  • Prepares and serves drinks in a timely manner, ensuring customer satisfaction
  • Maintains cleanliness and organization of the bar area at all times
  • Monitors and manages inventory levels to prevent shortages and overstock
  • Engages with customers to build relationships and increase customer retention
  • Follows all alcohol handling, sanitation, and safety protocols to ensure a safe environment
  • Utilize point-of-sale systems to process payments accurately and efficiently.
  • Place weekly liquor orders and perform weekly liquor counts, maintaining adequate inventory.

VIP Coordinator

Hyde Beach
South Beach, FL
11.2019 - 09.2022
  • Greet people from all over the world in a friendly and welcoming manner.
  • Make guest table/cabana reservations.
  • Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments.
  • Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize revenue capabilities.
  • Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy and preparedness.
  • Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
  • Maintains strong relationships & communications with servers, bartenders, and others in the service team.
  • Up-sell through positioning the product, utilizing sales techniques and training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision.

Water Sports Manager

Boucher Brothers
Miami Beach, FL
06.2016 - 09.2019
  • CPR AED and FL boating license certified.
  • Open and close the location.
  • Training, supervising and appraising staff.
  • Dealing with customers queries and complaints.
  • Meeting the daily sales goal.
  • Providing customers with proper safety instructions and equipment.

Education

High School Diploma -

Miami Beach Senior High
Miami Beach, FL
06.2011

Skills

  • Communication skills
  • Time management
  • Customer service
  • Bartending
  • Hospitality
  • Cash handling
  • Organizational skills
  • Inventory management
  • Point-of-sale operation

Certification

  • Bartending license
  • TIPS certification

Languages

  • English
  • Spanish

Timeline

Bartender

Davidoff of Geneva Cigar Bar
03.2023 - Current

VIP Coordinator

Hyde Beach
11.2019 - 09.2022

Water Sports Manager

Boucher Brothers
06.2016 - 09.2019

High School Diploma -

Miami Beach Senior High

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Dana Genovese