Dana Gillispie
Raceland,KY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Super Quik
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Patient Registration Representative
Kings Daughters Medical Center
01.2023 - 05.2023
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Deli Manager
Super Quik
01.2017 - 01.2023
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
CNC Machinist
Level One Fasteners
03.2012 - 02.2017
- Maintained tight tolerances with design specifications.
- Properly loaded and unloaded materials in and out of machines.
- Manually set up machinery, lathes, and grinders.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
Education
Associate of Arts - Education
Ashland Community And Technical College
05.2022
High School Diploma -
Spring Valley High School
06.2012
Skills
- Equipment Troubleshooting and Maintenance
- Payment Plan Options
- Route Messages
- Insurance Verification
- Time management
- Problem-solving
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Team building
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Super Quik
05.2023 - Current
Patient Registration Representative
Kings Daughters Medical Center
01.2023 - 05.2023
Deli Manager
Super Quik
01.2017 - 01.2023
CNC Machinist
Level One Fasteners
03.2012 - 02.2017
High School Diploma -
Spring Valley High School
Associate of Arts - Education
Ashland Community And Technical College
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