D. Ana Gutierrez-Verbos
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Meticulous, systematic and skilled in organizing, planning and managing daily needs. Adept in rapidly acquiring new knowledge and applying it effectively. Skilled in oral and written communication, team leadership and relationship-building. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Grocery Associate
Weis Grocery
New Cumberland
12.2025 - Current
- Assisted customers with product selection and answered inquiries.
- Stocked shelves and organized displays to enhance product visibility.
- Collaborated with team members to ensure timely inventory replenishment.
- Maintained cleanliness and order in store areas for safety compliance.
- Operated pallet jacks to move pallets to appropriate areas in back stockroom.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Advised customers on product selection based on their needs and preferences.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Checked expiration dates on food items to ensure quality standards were met.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Conducted inventory checks to maintain optimal stock levels and minimize waste.
- Adhered to company policies and procedures regarding loss prevention and security.
- Answered store and merchandise questions and led customers to wanted items.
Administrative Assistant to the President-PCHA and PCC
Pennsylvania Catholic Conference
Harrisburg
07.2017 - 02.2020
- Set quarterly PCHA meetings and prepare meeting packets – Documents prepared: Memo to Board members, Agenda, New/Readopted Legislation, updated Legislative Summary, updated Bylaws, past Board meeting/committee meeting minutes, PCHA Financial Reports and Yearly Budget.
- Set conference calls and prepare documents for various PCHA Committees.
- Set meetings/conference calls with various state legislators and prepare necessary documents for PCHA and Social Concerns Department.
- Coordinate meeting dates with diocesan center and assist in setting room for meetings.
- Take Meeting Minutes for the Pennsylvania Catholic Health Association and the Department of Social Concerns (PCC).
- Keep up-to-date database of all documents and databases for PCHA and Social Concerns Department.
- Assist in organizing events.
- Run reports in PLS, and add documents and comments to tracked legislation in PLS.
- Maintain schedules and calendars, and track session days.
- Pennsylvania Catholic Conference (PCC), the Pennsylvania Catholic Health Association (PCHA): Administrative Assistant to President of PCHA and Social Concerns Director (PCC)
Marketing Coordinator
Residential Mortgage Services
Mechanicsburg
01.2016 - 04.2017
- Design billboards, pamphlets, flyers, postcards to send to clients, and potential clients.
- Keep all client and realtor databases up to date with current information.
- Assist in lead tracking.
- Assist with digital marketing and Social Media.
- Self-motivated and prioritize projects.
- Created effective messaging using language, graphics and marketing collateral.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Maintained friendly and professional customer interactions.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Reconciled business and creative needs.
- Translated business priorities into implementable actions.
- Composed and drafted outgoing correspondence and marketing material for loan officer.
Supervisor
Crazy 8 (Gymboree Corp)
05.2015 - 12.2015
- Assisted in increasing sales volume and moving the store from the red to black, in 6 months (Crazy 8).
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Assisted in increasing profits through effective sales training and troubleshooting profit loss areas.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per year.
- Managed staff of 2-3 sales associates per shift.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register, and made daily bank deposits.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Sales Associate/Supervisor
Gymboree
10.2013 - 05.2015
- Assisted in increasing sales volume and moving the store from the red to black, in 6 months (Crazy 8).
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Assisted in increasing profits through effective sales training and troubleshooting profit loss areas.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per year.
- Managed staff of 2-3 sales associates per shift.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register, and made daily bank deposits.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Office Manager
Snavely Financial Services
Lemoyne
12.2010 - 10.2013
- Assist clients with financial paperwork, withdrawal request and deposits.
- Order and manage supplies for the office.
- Make and send monthly newsletters and information packets.
- Manage Sale Representatives flyers, business cards and emails.
- Required clearance through Securities.
- Kept all client and Representative information confidential.
Education
Nursing Program -
Harrisburg Area Community College
Harrisburg, PA 09.2014 - 05.2015
Political Science - Concentration in International Studies
Pennsylvania State University
Middletown, PA 05.2006 - 10.2007
Associates in Social Science - Political Science
HBG Area Community College
HBG, PA 09.2004 - 05.2006
Skills
- MS Office Suite
- Microsoft Outlook
- Access
- Adobe
- Database management
- Customer Service
- Meeting coordination
- Document preparation
- Event planning
- Inventory management
- Marketing assistance
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Project planning
- Spreadsheet development
- Data organization
- Highly organized
- File organization
- Resourceful
- Coordination
- Data entry
- Executive management support
- Workflow planning
- Digital archiving
- Travel planning
- Research
- Microsoft Office Suite
- Government relations
- Bill tracking
- Public affairs
- Event coordination
- Adaptability
- Professional demeanor
- Problem-solving abilities
- Coordinate events
- Decision-making
- Communication strategy development
- Analytical skills
- Creative thinking
- Analytical thinking
- Teamwork
- Professionalism
- Reliability
- Adaptability and flexibility
- Task prioritization
- Community outreach
- Organizational skills
- Interviewing skills
Timeline
Grocery Associate
Weis Grocery
12.2025 - Current
Administrative Assistant to the President-PCHA and PCC
Pennsylvania Catholic Conference
07.2017 - 02.2020
Marketing Coordinator
Residential Mortgage Services
01.2016 - 04.2017
Supervisor
Crazy 8 (Gymboree Corp)
05.2015 - 12.2015
Nursing Program -
Harrisburg Area Community College
09.2014 - 05.2015
Sales Associate/Supervisor
Gymboree
10.2013 - 05.2015
Office Manager
Snavely Financial Services
12.2010 - 10.2013
Political Science - Concentration in International Studies
Pennsylvania State University
05.2006 - 10.2007
Associates in Social Science - Political Science
HBG Area Community College
09.2004 - 05.2006