Josh Merrill
Elk Ridge,UT
Summary
Dynamic technical support specialist with over three years of experience in delivering exceptional customer service and resolving complex technical issues. Certified by Google IT in 2024, demonstrating proficiency in networking, operating systems, system administration, security, troubleshooting, and customer service excellence.
Actively pursuing HVACR certification at the U.S. Career Institute to expand expertise and enhance problem-solving capabilities in diverse environments. Committed to leveraging technical acumen and a customer-centric approach to drive efficiency and satisfaction in every interaction.
Overview
11
11
years of professional experience
Work History
Grocery Stocker
Stokes Market
07.2024 - Current
- Ensure the store shelves stay stocked and assist customers.
- Unload the delivery truck pallets.
- Regularly lift 20-50lbs and stand during the shift.
- Greeted customers and directed to requested products.
Technical Support Agent
Vivint
04.2021 - 09.2023
- Fielded average of 80 inbound phone calls to deliver support and remotely resolve service issues.
- Walked individuals through basic and advanced troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
Technical Support Agent
Fluent Home
01.2019 - 02.2021
- 95% one call resolution.
- Handled live-chats, emails, and incoming calls.
- Completed structured troubleshooting to resolve issues.
- Resolved 40 technical support inquiries per day.
Service Technician
Boss Systems
02.2015 - 10.2018
- Carpet cleaning and flood restoration.
- Drove and maintained my own company truck.
- Worked quickly and efficiently while keeping an eye for detail.
Education
G.E.D. -
Utah Valley University
OremGoogle IT Certificate -
Google
Online04.2024
Some College -
Skills
- MS Office Suite
- SQL
- Merchandise unloading
- Stock rotation requirements
- Adobe Suite
- PHP
- JavaScript
Timeline
Grocery Stocker
Stokes Market
07.2024 - Current
Technical Support Agent
Vivint
04.2021 - 09.2023
Technical Support Agent
Fluent Home
01.2019 - 02.2021
Service Technician
Boss Systems
02.2015 - 10.2018
G.E.D. -
Utah Valley University
Google IT Certificate -
Google
Some College -
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