Jarrad Mathis

• Managed inventory levels to ensure product availability and reduce stockouts.
• Trained new staff on stocking procedures and safety protocols to enhance operational efficiency.
• Organized merchandise displays to optimize product visibility and improve customer experience.
• Conducted regular inventory audits to maintain accuracy and support loss prevention initiatives.
• Assisted in receiving shipments, verifying product quality, and maintaining optimal storage conditions.

• Oversaw the initiation and maintenance of customer accounts, providing top-tier service in a remote capacity.
• Addressed and resolved customer inquiries
• Maintained accurate records of customer interactions, account updates, and financial transactions.
• Cultivated long-term customer relationships, balancing firmness and empathy to enhance retention and loyalty.

• Paid attention to detail while completing assignments.
• Excellent communication skills, both verbal and written.

• Successfully managed inbound and outbound calls to negotiate and collect payments for auto loans.
• Implemented payment plans and processed transactions using secure payment portals.
• Built trust and maintained strong relationships with customers, facilitating prompt payments and customer satisfaction.
• Exceeded collection targets through effective communication and problem-solving.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Maintained high volume of calls and met demands of busy and productive group.