Dana Hartmann
Newport,TN
Summary
Well rounded Customs Brokerage professional with extensive experience supporting accounting and finance, collections, accounts receivable and payable, client on-boarding, Customs bonds, importer security filings, recruiting & company culture. Skilled in customs entry processes, documentation, and operational execution, with a strong focus on accuracy, communication, and continuous improvement.
Overview
16
16
years of professional experience
Work History
Head of Revenue Management, North America
Maersk Customs Services, Inc.
Remote
02.2019 - Current
- Control over quality, accuracy, completeness and timeliness of billing by monitoring timelines and accuracy of customer invoicing, assure and provide approvals for credit notes in line with authority matrix and ensure timely and accurate invoicing/accruals in operational files
- Acts as a business partner to resolve revenue leakages that could result in a loss of monthly billing for project work, Customs bonds and Importer Security Filings
- Drive and support operational finance related KPIs
- Creates and reviews reporting for not billed files, daily revenue, A/R reporting and client billing reports
- Identify areas and implement internal procedures to improve efficiency, accuracy and revenue
- Review and approves high value outlays prior to funding
- Reviews and authorizes duty payments to US Customs
- Oversees collections for consolidated accounts
- Oversees the Bond Team's daily including billing, revenue and customer relationships.
- Create and prepare specialized reporting for clients based on the client's needs
Director of Talent Management & Company Culture
Vandegrift Forwarding Company, Inc.
Remote
03.2016 - 02.2019
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
Assistant General Manager of Operations
Vandegrift Forwarding Co., Inc.
Baltimore, MD
01.2014 - 03.2016
- Led operational initiatives to enhance efficiency and streamline workflows across the import department.
- Developed and implemented training programs for staff, improving team performance and service delivery.
- Train, manage, and develop customs brokerage/operations teams, setting performance standards and providing coaching.
- Ensure strict adherence to evolving CBP regulations, managing documentation accuracy (B/L, invoices, etc.) and mitigating risks of delays, penalties and storage charges.
- Collaborate with internal teams (logistics, accounting, sales), external partners (brokers, forwarders, government agencies), and clients).
- Set KPIs, develop business strategies, and drive operational excellence
- Oversee daily workload and redistribute to ensure deadlines are met..
ISF Manager
Vandegrift Forwarding Co., Inc.
Baltimore, MD
12.2009 - 01.2014
- Implemented process improvements resulting in streamlined workflows and reduced operational costs.
- Managed project timelines, ensuring alignment with strategic goals and timely completion of deliverables.
- Analyzed performance metrics to identify areas for improvement and drive data-informed decision-making.
- Established key performance indicators to measure success and guide continuous improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Certificate in International Trade - International Trade
Holy Family University
Newtown, PAHigh School Diploma -
Edgewood Senior High School
Winslow, NJSkills
- Teamwork and collaboration
- Customer service oriented
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
- Organization and time management
- Problem resolution
Timeline
Head of Revenue Management, North America
Maersk Customs Services, Inc.
02.2019 - Current
Director of Talent Management & Company Culture
Vandegrift Forwarding Company, Inc.
03.2016 - 02.2019
Assistant General Manager of Operations
Vandegrift Forwarding Co., Inc.
01.2014 - 03.2016
ISF Manager
Vandegrift Forwarding Co., Inc.
12.2009 - 01.2014
Certificate in International Trade - International Trade
Holy Family University
High School Diploma -
Edgewood Senior High School