MICHAEL J. SHRADER

Identified and closed new business relationships in North America for Zylitix IT Staffing and Product Development, expanding market presence.

• Managed end-to-end sales process, including developing marketing materials, prospecting, presenting, and negotiating contracts to secure client agreements.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

Identify and sell IT staff augmentation and project team opportunities through full cycle sales from prospecting to closing and ongoing relationship management.
• Led cross-functional teams to identify and solve complex business challenges.

Placed multiple developers at digital marketing agency.
• Provided Salesforce Administrator and SF Developer for AI Data and Intent Data Marketing company.
• Provided Project Management, Engineer, Developers, and Testers for Employee Benefits provider.

Recruited by members of the founding team to sell new CCaaS with AI/ML technology platform.

• Expanded European partnership from 1 client and 10 licenses to multiple partnerships managing 6 programs and over 400 licenses across Europe and LATAM.
• Negotiated multi-year 800 license commitment with mid-tier BPO totaling $3MM in revenue.
• Signed 3 new SMB Clients to initial one-year POC licensing agreements.
• Nextiva completed the acquisition of the company.

Performed total rewrite and relaunch of company branding and positioning increasing visits and usage of company website resulting in new Client opportunities.
• Developed case studies that communicated our “value-add”, building credibility and positioning OPSIFY as a Boutique provider of bespoke solutions.
• Established alliance with other global BPO suppliers to share leads and provide a larger footprint enabling retention of largest shared Client Groupon and winning Instacart support campaign.
• Added 9 new Clients including EdTech, ecommerce, and gaming, with over $20MM in revenue contracted.

Managed P&L for two of company’s Telecom and top 10 accounts in Panama and the Philippines, driving revenue exceeding $25MM annually.

Established and maintained relationships with key stakeholders to support business objectives.

• Negotiated contracts with vendors for services, products, and supplies to align with business needs and budget constraints.
• Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
• Acted as the company's social media support SME, leading the evaluation, selection, and implementation of an integrated social media service platform.

Successfully secured flagship account with leading Wireless Communications company and expanded across their sales and service organizations, as well as reaching agreements with USAA, QVC, and Alorica generating over $100MM in added revenue annually.

• Cultivated strategic partnerships with stakeholders to align business goals and drive collaborative initiatives.
• Introduced and sold revolutionary new AI personality matching technology to C-Level contacts in Consumer Customer Contact Organizations and leading Global BPOs.

In this role I became the Chief Catalyst, leading to the ultimate sale of the company after successfully: Right-sizing & refocusing company resources on higher margin Clients.

• Right-sizing & refocusing company resources on higher margin Clients adding value that expanded those Client programs improving the company’s financials and balance sheet.• Achieving 40% top line growth and 10 straight months of positive EBITDA.• Identifying potential ownership and then closing the sale of Telespectrum and its 4000+ employees throughout 12 North American locations with revenues more than $100MM.
• Directed financial planning, budgeting, resource allocation to maximize performance and support strategic initiatives.
• Right-sizing & refocusing company resources on higher margin Clients adding value that expanded those Client programs improving the company’s financials and balance sheet.
  • Achieving 40% top line growth and 10 straight months of positive EBITDA.
  • Identifying potential ownership and then closing the sale of Telespectrum and its 4000+ employees throughout 12 North American locations with revenues more than $100MM.

Capital One is a leading Fortune 500 analytics based Financial Services Company with a well-known brand and tagline “what’s in your wallet.”

I was specifically pursued by Capital One through a Leading Global Recruitment firm. A new Corporate Officer role of SVP reporting to the COO was created for me. In this role I successfully:
• Developed and implemented an integrated Sales and Marketing approach which improved Credit Card Customer Service product cross sell rates by 42% and account retention rates by 65%.
• Formed a Direct Sales & Marketing JV with a leading wireless carrier. Through multi variant testing and analysis increased conversion rates, handset attach rates and RPU outperforming their inhouse and supplier network.
• Increased Installment Loans and Insurance attach rates delivering 3X forecast at 25X Return on Investment.
• Performed active internal Consultancy role of strategy development, managing the integration and implementation of best practices for European Wireless Resale, Installment Lending and Direct Banking.

• Directed strategic initiatives to enhance customer experience and satisfaction.

Sprint was a Fortune 500 Telecommunications Carrier and first to install a Nationwide 100% Fiber Optic Network. The company was Marketing & Sales oriented, running high visibility advertising and promotional campaigns. I was originally hired to lead SMB Sales and after 6 months promoted to lead Consumer Services Sales.
• Strategic Sales Channel Management for Telecommunications consumer market with annual revenue responsibility of ~$4 Billion and $1B expense budget.
• Responsibilities also included Marketing Operations, Program Management, and Prepaid Cards.
• Chosen as an Executive Mentor for incoming Directors from MBA Graduates program.
• Implemented Outsourced Customer Contact organization recognized for Best-in-Class selection and management processes.
• Integrated Interactive Voice Response and Internet Channels with Risk and Fraud systems enabling early identification of high value accounts generating 20% of total new accounts at 50% reduction in acquisition costs, improved RPU, and reduction in churn.
• Won Baldrige Facets of Excellence as well as JD Power Awards for Customer Satisfaction.Sprint was a Fortune 500 Telecommunications Carrier and first to install a Nationwide 100% Fiber Optic Network.

• Led strategic planning for market expansion and product innovation initiatives.
• Directed cross-functional teams to enhance operational efficiency and service delivery.
• Collaborated with senior leadership to develop corporate vision and long-term goals.

• Launched first remote facility in KCMO, scaling from 24 to over 1500 personnel in 9 months.
• Managed $3 billion in annual revenue.
• Achieved ISO certification as one of the first contact centers, facilitating restructuring and streamlining sales support.
• Among first contact centers to achieve ISO certification, enabling restructuring and reduction of sales support headcount.