Dana Hopf
Shirley,MA
Summary
Dynamic Store Manager with a proven track record at Johnston & Murphy, excelling in customer service and team leadership. Expert in operations management and employee training, I significantly enhanced customer satisfaction through effective coaching and relationship building, driving sales performance and fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Store Manager
Johnston & Murphy
Wrentham, MA
10.2019 - Current
- Oversaw daily operations to guarantee efficient store performance.
- Supervised inventory control, cash procedures, and store operational routines.
- Utilized positive feedback to lead store employees in a fast-paced environment.
- Supported recruitment, onboarding, and development of new employees. Facilitated onboarding process to equip new hires for success from the start.
- Managed staff development through consistent performance reviews and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
- Maintained positive relationships with clientele by addressing issues promptly.
- Ensured product availability to support customer satisfaction and sales efficiency.
Assistant Manager
Hanesbrands
Lee, MA
03.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Banking, Marketing And Retail
Nashoba Valley Technical High School
Westford, MA06.2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Team leadership and coaching
- Employee training
- Recruiting and hiring
- Operations management
- Policies and procedures
- Visual merchandising
- Shift scheduling
- Relationship building and management
- Strategic thinker
- Sales coaching
Timeline
Store Manager
Johnston & Murphy
10.2019 - Current
Assistant Manager
Hanesbrands
03.2017 - 10.2019
Banking, Marketing And Retail
Nashoba Valley Technical High School