Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dana Hutchins
Open To Work

Dana Hutchins

Delivery Driver
China Spring,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Virtual AssistantCustomer Service RepresentativePersonal AssistantClerkOffice Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: China Spring, USA, USWaco, TXHewitt, TXBellmead, TXLacy Lakeview, Tx
Open to relocation: Yes

Salary Range

$16/hr - $1000/hr

Important To Me

Career advancementPaid time offWork-life balanceCompany CulturePaid sick leave

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Amazon Flex Driver

Self Employed
Waco, TX
07.2025 - Current
  • ### Step 1: High-Value Responsibility Gaps
  • **Managing Delivery Schedules**: Overseeing daily delivery routes and schedules to ensure timely and efficient service.
  • **Utilizing Navigation Tools**: Leveraging GPS and navigation software to optimize delivery paths and reduce transit times.
  • **Conducting Vehicle Inspections**: Performing regular vehicle checks to ensure compliance with safety standards and operational efficiency.

Favor Runner

Self Employed
Waco, TX
04.2018 - Current
  • Coordinated timely deliveries by efficiently managing logistics and prioritizing client needs for optimal satisfaction.
  • Sourced and selected high-quality products based on customer preferences, enhancing overall service offerings.
  • Communicated effectively with clients to provide personalized recommendations, fostering strong relationships and repeat business.
  • Navigated complex delivery challenges through proactive problem-solving, consistently meeting client expectations in dynamic environments.

Remote Viewer Experience Agent

Support Services Group
Waco
08.2023 - 03.2024
  • Facilitate service operations by quickly and efficiently responding to incoming calls, identifying solutions, and documenting interactions, increasing productivity by 20% in 2023
  • Utilize empathy and active listening skills to effectively navigate challenging customer interactions, resulting in a 10% increase in customer satisfaction ratings by the end of the year.

Onsite HOT Behavioral Med Recs Clerk (formerly HOT MHMR); Remote Cotiviti's Med Recs Retrieval Agent

Spherion Staffing Agency; Randstad Technologies
Waco, Tx
06.2022 - 07.2023
  • Implement innovative strategies to enhance the efficiency of medical record retrieval processes, utilizing emerging technologies and automation tools to streamline the acquisition and organization of medical records, ultimately improving overall client satisfaction and retention rates.
  • Conducted quality checks on scanned documents and managed records in the electronic system, including scanning, indexing, retrieval, and overall record management responsibilities as assigned.
  • Collaborated effectively with other Records staff and the Medical Records Director to assist in various tasks and projects.

Remote Customer Service; Technical Support Rep

Omni Interactions; ROI Solutions
Waco
01.2022 - 06.2022
  • Managed inbound calls from members of the Health Benefits+ mobile app and Healthy Savings platform, addressing inquiries related to sponsored programs offered by health plans, employers, and nonprofit organizations. These programs provide allowances for approved over-the-counter products and health items at participating stores, including those available for purchase via phone, in-store, or online at Walmart.com.
  • Contributed to the overall success of the call center by maintaining a positive attitude, fostering teamwork, and embodying a customer-centric approach in every interaction with members ensuring customer satisfaction and long-term loyalty to the Omni Interactions; ROI Solutions brand.

Virtual Assistant

Get Stuff
Waco
10.2021 - 01.2022
  • In my role as Chief of Stuff, I engaged directly with users on diverse and engaging tasks, which ranged from coordinating appointments to offering thoughtful gift suggestions. Serving as an on-demand assistant, I executed tasks with meticulous attention to detail and professionalism.
  • Key responsibilities included:
  • Recommending and booking various services and products.
  • Scheduling meetings and appointments efficiently.
  • Developing and implementing innovative strategies to optimize workflows and increase productivity as a Virtual Assistant, ultimately enhancing efficiency and effectiveness in all tasks assigned by the employer, Get Stuff.

Onsite Call Center Rep

Support Services Group
Waco
03.2019 - 05.2019
  • Managed inbound calls from Quest Roadside Assistance customers, providing timely assistance by coordinating with local roadside assistance companies to address their needs promptly.
  • Utilize empathy and active listening skills to understand customers' concerns and provide personalized solutions, enhancing customer satisfaction and loyalty.

Onsite Sales/Call Center Agent

Empereon Constar
Waco
10.2018 - 11.2018
  • Responded to inbound calls from Frontier customers, addressing inquiries regarding their phone, internet, and TV packages.
  • Provided tailored recommendations to customers, including options to add or upgrade their current services.
  • Utilize data analytics to identify trends in customer inquiries and preferences, providing insights to enhance sales strategies and improve customer satisfaction.

Onsite Medical Collections Representative

QMACS, INC
Waco, Texas Area
05.2018 - 09.2018
  • Assisted patients with understanding their bills, collecting payments, and resolving any questions related to medical billing and coding.
  • Develop and maintain a deep understanding of industry regulations, compliance requirements, and changes in medical billing standards to ensure accurate and ethical practices in medical collections. This expertise will drive efficiency, reduce compliance risks, and enhance the reputation of QMACS, INC within the healthcare industry.
  • Develop and implement strategies to improve collection rates and reduce delinquent accounts for multiple medical facilities.

Personal Care Attendant/Caregiver

AccentCare, Inc.
Waco, Texas Area
11.2017 - 03.2018
  • Delivered a comprehensive suite of personal care services, including assistance with dressing, light housekeeping, and offering companionship to individuals, fostering a supportive environment that promotes independence within their homes.
  • Utilize creativity and initiative to engage clients in personalized activities that promote cognitive stimulation and emotional well-being, enhancing their overall quality of life.
  • Implement innovative ways to incorporate technology into caregiving, such as utilizing digital platforms for scheduling and communication, to streamline processes and enhance efficiency in delivering personalized care services.

Onsite Inbound Customer Service Representative

C3
McGregor, Texas
06.2017 - 09.2017
  • Managed inbound calls as a Customer Service Representative for United Healthcare, specializing in assisting members with Medicare Advantage and Medicare Part D Prescription Drug Plans.
  • Identify and suggest process improvements to optimize customer service operations, enhance overall efficiency, and elevate customer satisfaction levels.
  • Implement strategies to personalize the customer service experience, such as using customer data to tailor solutions and recommendations for individual members, leading to increased customer retention and loyalty.

Onsite Inbound Customer Service Representative

General Dynamics Information Technology
Waco, Texas
07.2016 - 05.2017
  • Managed inbound calls as a Customer Service Representative for Healthcare.gov, facilitating enrollment in Affordable Care Act health insurance plans for consumers.
  • Demonstrated a proactive approach in investigating and resolving customer inquiries and complaints promptly, while maintaining a compassionate and empathetic demeanor.
  • Utilize advanced communication skills to engage with customers and provide personalized assistance, ensuring a positive customer experience and high satisfaction rates.

Onsite Caseworker

EMSI
Waco, Texas
10.2014 - 12.2015
  • Facilitated the retrieval of medical records from doctors, hospitals, and clinics to support life insurance processes.
  • Provided courteous assistance to customers over the phone, ensuring their inquiries were addressed promptly and professionally.
  • Contributed to meeting monthly quotas for medical records retrieval, ensuring timely completion of tasks.

Onsite Inbound Humana Customer Service Representative

C3
McGregor, Texas
09.2013 - 09.2014
  • Provided inbound customer service with personalized guidance and assistance to Medicare Advantage and Medicare Part D Prescription Drug Plan members, ensuring they fully understand their benefits, coverage options, and available resources to optimize their healthcare experience with C3.
  • Implement strategies to enhance customer loyalty and retention, such as personalized follow-up calls to ensure customer satisfaction and identify further needs for healthcare services or products.

Onsite Inbound Customer Service Representative

Atmos Energy
Waco
02.2006 - 02.2010
  • Handled inbound calls as a Customer Service Representative for natural gas customers, providing assistance with billing and account inquiries.
  • Investigated and resolved customer inquiries and complaints promptly and empathetically, ensuring a positive customer experience.
  • Addressed customer questions, inquiries, and requests over the phone, demonstrating excellent communication skills.

Education

Associate's degree - Legal Assistant/Paralegal

McLennan Community College
Waco, TX

Associate's degree - Criminal Justice and Corrections

McLennan Community College
Waco, TX

Associate's degree - Mental Health Counseling/Counselor

McLennan Community College
Waco, TX

High School Diploma -

China Springs High School
Waco, TX

Skills

Communication

Problem-solving

Time management

Attention to detail

Multitasking

Data entry

Customer service

Telephone etiquette

Computer proficiency

Microsoft Office

Adaptability

Collaboration

Empathy

Organization

Efficiency

Technical support

Medical records management

Timeline

Amazon Flex Driver

Self Employed
07.2025 - Current

Remote Viewer Experience Agent

Support Services Group
08.2023 - 03.2024

Onsite HOT Behavioral Med Recs Clerk (formerly HOT MHMR); Remote Cotiviti's Med Recs Retrieval Agent

Spherion Staffing Agency; Randstad Technologies
06.2022 - 07.2023

Remote Customer Service; Technical Support Rep

Omni Interactions; ROI Solutions
01.2022 - 06.2022

Virtual Assistant

Get Stuff
10.2021 - 01.2022

Onsite Call Center Rep

Support Services Group
03.2019 - 05.2019

Onsite Sales/Call Center Agent

Empereon Constar
10.2018 - 11.2018

Onsite Medical Collections Representative

QMACS, INC
05.2018 - 09.2018

Favor Runner

Self Employed
04.2018 - Current

Personal Care Attendant/Caregiver

AccentCare, Inc.
11.2017 - 03.2018

Onsite Inbound Customer Service Representative

C3
06.2017 - 09.2017

Onsite Inbound Customer Service Representative

General Dynamics Information Technology
07.2016 - 05.2017

Onsite Caseworker

EMSI
10.2014 - 12.2015

Onsite Inbound Humana Customer Service Representative

C3
09.2013 - 09.2014

Onsite Inbound Customer Service Representative

Atmos Energy
02.2006 - 02.2010

Associate's degree - Legal Assistant/Paralegal

McLennan Community College

Associate's degree - Criminal Justice and Corrections

McLennan Community College

Associate's degree - Mental Health Counseling/Counselor

McLennan Community College

High School Diploma -

China Springs High School

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