Dana Jefferson
Waterford,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Tax preparer & processor
Diva J Tax Services
01.2012 - Current
- Preparing Income taxes for individuals & businesses January thru April
Customer Solutions Rep (Temporary Assignment)
Hewlett Packard
08.2015 - 01.2016
- Received 80-100 calls per day from GM card holders and GM employees & retirees assisting them with their GM credit card rewards program & the GM employee vehicle purchase plan
Customer Service Representatives (Temporary Assignment)
Allegra Direct
10.2011 - 12.2011
- Received about 200-250 inbound calls per day from BCBS members assisting them with questions and concerns with their medical insurance policy
Temporary Employee
10.2005 - 10.2009
- Assigned to long & short term customer service, collections, receptionist & data entry positions
Customer Service/Payment Processor
Proctor Financial
05.2005 - 10.2005
- Received calls from bankers, & called customers, regarding their mortgage insurance
- Also processed insurance payments
Customer Service Advisor
EDS
10.2003 - 02.2005
- Received calls from OnStar subscribers, seeking assistance with special vehicle features, personal calling, destination guide, & general emergency support
- Processed credit payments
Education
Bachelor of Science - Social Work
University of Phoenix
Troy, MIAssociate of Science - Marketing
Southwest Mississippi Community College
Summit, MS05-1992
High School Diploma -
Salem High School
Tylertown, MS05-1989
Skills
- Multitasking Abilities
- Time management
- Networking
- Self-Directed
- Team building
- Public speaking
- Problem resolution
Timeline
Customer Solutions Rep (Temporary Assignment)
Hewlett Packard
08.2015 - 01.2016
Tax preparer & processor
Diva J Tax Services
01.2012 - Current
Customer Service Representatives (Temporary Assignment)
Allegra Direct
10.2011 - 12.2011
Temporary Employee
10.2005 - 10.2009
Customer Service/Payment Processor
Proctor Financial
05.2005 - 10.2005
Customer Service Advisor
EDS
10.2003 - 02.2005
Bachelor of Science - Social Work
University of Phoenix
Associate of Science - Marketing
Southwest Mississippi Community College
High School Diploma -
Salem High School
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