Dana Johnson

Approach all encounters with guests and associates in a friendly, professional, and service-orientated manner. Prepare daily Restaurant Revenue Report data by auditing POS tapes/journals. Breakdown revenue, covers, waiter's fees, tips paid out and settlements by type and by cashier. Make corrections/adjustments to ledger as needed. Input into PMS revenue/expenses/allowances to generate the daily reports such as the Guest Ledger & Daily Restaurant Summaries. Initiate and complete the End of Day process. Complete the initial direct bills daily. Work closely with Sales Team to demonstrate suggestive selling techniques to increase daily occupancy/groups. Train any new night auditors and runners overnight. Received Prestigious Spirit To Serve Award(Marriott International Corp) 2019

Maintain accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

Promote a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts. Generate and printed daily financial reports to track hotel performance.

• Expert in cultivating a positive, productive and profitable environment on BRAND NEW COMMUNITIES & NEW CONSTRUCTION - LEASE UP .
• Supervised day-to-day operations to meet performance, quality and service expectations set by corporate & owners.
• Improved customer satisfaction by addressing and resolving complaints promptly with great emphasis on resident retention.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated resident retention through exceptional customer service.
• Inspected all apts prior to move in and prepared SODA for residents moving out. Also issued WRIT with PDQ. Filed eviction on past due residents and advised them of repayment options
• Helped plan all resident monthly functions on & off site.

• Exceptional Customer Service skills that have been pivotal in Resident Retention.
• Scheduled tours to show prospect/guests all the amenities and benefits of renting at our community.
• Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
• Did weekly Market Survey to monitor competitor activities to stay ahead and keep competitive with the Comps.
• Answered all leads by phone, e-mail, social medias and in- person to set up in person or virtual tours
• Followed up with all prospects and show the urgency to complete the application process and thank them for taking the time to visit our community.(ABC-always be closing)
• Provided exceptional customer service at all times by responding quickly and courteously to all resident/prospect inquiries, or service requests making sure they are addressed in a timely manner.
• Great problem solver with excellent follow up skills from conception to completion of the concerns.