Dana Kellar
Richmond,OH
Summary
Results-driven professional with a strong background in customer service and problem-solving. Experienced in training new staff and collaborating with medical teams to enhance patient experiences. Committed to maintaining high standards of service and operational efficiency. Dedicated Patient Registration Representative with proven skills in insurance verification and effective communication. Expertise in managing high volumes of inquiries while ensuring patient satisfaction and accurate billing.
Overview
5
5
years of professional experience
Work History
Patient Registration Representative/Admitting Clerk
Trinity West Medical Center
Steubenville, Ohio
11.2024 - Current
- Registered patients by collecting personal and insurance information promptly.
- Verified insurance eligibility through online systems to ensure accurate billing.
- Educated patients on registration processes and necessary documentation requirements.
- Assisted in training new staff on registration protocols and system usage.
- Handled incoming faxes related to admissions, discharges, and transfers.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Arranged hospital admissions for patients as required.
- Assisted patients with completion of forms needed for admission process.
Patient Ambassador
Saint Elizabeth Hospital
Youngstown, Ohio
05.2024 - 11.2024
- Collaborated with medical staff to enhance patient experience and satisfaction.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Discussed menu options with guests, took orders and provided kitchen with special dietary information.
- Attended weekly team meetings to discuss upcoming events or changes in policies and procedures within the facility.
- Delivered food orders promptly to ensure patient satisfaction.
- Familiarized with menu items to answer patient inquiries confidently.
Waitress
Twin Peaks
Boardman, Ohio
01.2024 - 06.2024
- Took orders efficiently and communicated clearly with kitchen staff for timely delivery.
- Upsold menu items to enhance guest experience and increase sales opportunities.
- Resolved guest complaints promptly to maintain a positive dining atmosphere.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
Sales Associate
Walmart
Steubenville & Youngstown , Ohio
10.2020 - 04.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Implemented visual merchandising strategies to attract customer attention.
- Trained new associates on store policies and operational procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Edison High School
Richmond, OH05-2021
Skills
- Customer service
- Relationship building
- Insurance verification
- Problem solving
- Team collaboration
- Time management
- Goal oriented
- Co-payment collection
Languages
English
Professional
Travel
- I am willing to travel when needed. Though my past roles did not involve much travel, I am eager to dive into a position that allows me to work face-to-face with colleagues or clients in different locations.
References
References available upon request.
Timeline
Patient Registration Representative/Admitting Clerk
Trinity West Medical Center
11.2024 - Current
Patient Ambassador
Saint Elizabeth Hospital
05.2024 - 11.2024
Waitress
Twin Peaks
01.2024 - 06.2024
Sales Associate
Walmart
10.2020 - 04.2024
High School Diploma -
Edison High School
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