Dana Kimble
Iowa
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
7
7
years of professional experience
Work History
Medical Billing Specialist
SWLA Center For Health Services
05.2019 - Current
- Communicate with insurance providers to resolve denied claims and resubmit.
- Post and adjust payments from insurance companies.
- Communicate effectively and extensively with other departments to resolve claims issues.
- Assist patients with understanding their medical bills and provide clarification on complex insurance issues, promoting a positive customer experience.
- Identify and resolve patient billing and payment issues.
- Ensure timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Collect payments and apply to patient accounts.
Patient Access Coordinator
SWLA Center For Health Services
10.2018 - 05.2019
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Education
Certificate of Completion - Medical Office Assistant
Academy of Acadiana
Lake Charles, LA07-2012
Associate of Applied Science - Business Management
Delta School of Business And Technologies
Lake Charles, LA09-2008
Associate of Applied Science - Criminal Justice
Sowela Technical Community College
Lake Charles, LA01-2002
Skills
- Payment posting
- Claim submission
- Insurance verification
- Patient billing
- Critical thinking
- Teamwork and collaboration
- Electronic health record software
- Account reconciliation
- Multitasking and organization
- Work prioritization
- Records management
- Clerical support
- Data analysis
Timeline
Medical Billing Specialist
SWLA Center For Health Services
05.2019 - Current
Patient Access Coordinator
SWLA Center For Health Services
10.2018 - 05.2019
Certificate of Completion - Medical Office Assistant
Academy of Acadiana
Associate of Applied Science - Business Management
Delta School of Business And Technologies
Associate of Applied Science - Criminal Justice
Sowela Technical Community College
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