Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dana Kyle

62 Catalpa Ave, Greendale,IN

Summary

Dynamic Quality Assurance Manager with extensive experience at Refresco Beverages, excelling in root cause analysis and regulatory compliance. Proven track record in enhancing product reliability and reducing customer complaints through effective corrective action planning and fostering teamwork. Committed to driving continuous improvement and maintaining high-quality standards across all operations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Refresco Beverages
Greendale, IN
09.2019 - Current
  • Lead the team to meet or exceed established quality metrics and benchmarks to measure performance, and guide strategic decision-making.
  • Foster a culture of quality by promoting awareness and understanding of quality standards, and their importance.
  • Train and mentor QA, sanitation staff, and cross-functional personnel in quality standards, new technologies, and inspection techniques.
  • Represent QA in strategic meetings, supporting decision-making, and fostering a quality-focused culture.
  • Lead the development and implementation of comprehensive QA policies and procedures in alignment with regulatory and industry standards.
  • Directed internal audits and collaborated with cross-functional teams to improve product quality and process compliance.
  • Manage CAPA systems, improve product reliability, and reduce customer complaints.
  • Conduct root cause analysis on non-conforming materials/products; initiate and track corrective actions, identify trends, develop corrective actions, and reduce recurring issues.
  • Maintain accurate QA documentation, records of test results, and trend analyses for continuous improvement.
  • Coordinate with engineering, manufacturing, and sales teams to resolve quality-related issues.
  • Lead supplier performance evaluations and negotiate improvements based on predefined criteria.
  • Conduct risk assessments, validation activities, and managed onboarding for new QA personnel.

Quality Control Supervisor

Pri-Pak, Inc
Greendale, IN
07.2010 - 09.2019
  • Supervised a QC team of 10+, overseeing inspections on raw materials, components, and finished goods.
  • Performed root cause analysis and implemented corrective actions for non-conformances.
  • Enforced QC procedures to maintain product reliability and meet customer requirements.
  • Conducted and supported internal and third-party audits.
  • Trained new employees on inspection tools and quality protocols; evaluated team performance, and identified training needs.
  • Maintained equipment calibration and ensured compliance with safety and quality standards.
  • Analyzed inspection/test data for trends to support process improvements.
  • Coordinated schedules, equipment, and staffing to meet production and quality goals.

Utility Support Specialist

Citi Cards Call Center
Erlanger , KY
11.2006 - 02.2011
  • Provided technical support to customers via phone and email, and resolved escalated customer queries quickly.
  • Ensured compliance with company policies regarding security protocols.
  • Verified accuracy of client data by running periodic audits.
  • Provided guidance to junior members of the team on best practices.
  • Train the offshore team in utility functions, and continue to advise in order to resolve questions/issues to prevent negative customer impact.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Monitor payment arrangements for customers with delinquent accounts.
  • Produce letters sent to customers regarding payment arrangements, checking each for accuracy.

Quality Control Analyst

Pri-Pak, Inc.
Greendale, IN
06.2000 - 12.2005
  • Monitored production processes to ensure compliance with established quality control standards.
  • Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
  • Conducted tests on product samples and recorded results.
  • Investigated or reported questionable test results.
  • Calibrated, validated or maintained laboratory equipment.
  • Maintained lab cleanliness and safety standards.
  • Inspected finished goods prior to shipment ensuring conformity with customer requirements.
  • Trained other analysts to perform laboratory procedures and assays.

Education

Bachelor of Science - Speech Communication

Ball State University
Muncie, IN
05-1994

Skills

  • Root cause analysis
  • Process analysis and improvement
  • Quality assurance
  • Corrective action planning
  • Data analysis
  • Regulatory compliance
  • Customer complaint resolution
  • Document control
  • Teamwork and collaboration
  • Quality systems
  • Conformance monitoring

Certification

  • HACCP Certified
  • PCQI Certified
  • SQF Practitioner Certification
  • FSSC Certified
  • IAQI Certified
  • Food Defense
  • OSHA 10 Hour
  • Internal Audit Certified
  • Better Process Training
  • First Aid and CPR First Responder
  • Wastewater Operator Class A-SO Certified

References

References available upon request.

Timeline

Quality Assurance Manager

Refresco Beverages
09.2019 - Current

Quality Control Supervisor

Pri-Pak, Inc
07.2010 - 09.2019

Utility Support Specialist

Citi Cards Call Center
11.2006 - 02.2011

Quality Control Analyst

Pri-Pak, Inc.
06.2000 - 12.2005

Bachelor of Science - Speech Communication

Ball State University

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