Dana Reviere

Kentwood,Louisiana

Summary

Every job I have had has involved interacting with the public in some aspect… video clerk, waitress, bartender, secretary, Walmart operator. I worked in a hospital doing intake and at a doctors office as a medical clerk/ assistant. I worked in a Call Center for 2 years. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Self Employed

Reviere's Appliance Repair

Kentwood, LA

01.2018 - 11.2021

Scheduled appointments for Repair Technician
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Listened to customers, handled concerns quickly and took necessary steps to make sure client was happy.
Identified issues, analyzed information and provided solutions to problems.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Worked with customers to understand needs and provide excellent service
Used critical thinking to break down problems, evaluate solutions and make decisions
Resolved problems, improved operations and provided exceptional service
Actively listened to customers' requests, confirming full understanding before addressing concerns
Used Microsoft Word and other software tools to create documents and other communications

Manager

Hoppin' Harley's Travel Center

Tickfaw, LA

03.2008 - 11.2010

Opened store and was knowledgeable of computer systems, inventory, gas pumps,
Maintained professional, organized and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Available day or night to return to store when needed
Applied customer feedback to develop process improvements and support long-term business needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Exhibited high energy and professionalism when dealing with clients and staff.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Education

Some College (No Degree) - Medical Office/ Medical Assistant

Delta College, Covington, LA

Diploma -

Franklinton High School, Franklinton, LA

Skills

Written Communication
Good Telephone Etiquette
MS Office
Clerical Support
Critical Thinking
Attention to Detail
Flexible and Adaptable

Multitasking Abilities
Problem-Solving
Interpersonal Communication
Creative problem solving
Written and oral communication
Professional telephone demeanor

Timeline

Self Employed - Reviere's Appliance Repair

01.2018 - 11.2021

Manager - Hoppin' Harley's Travel Center

03.2008 - 11.2010

Delta College - Some College (No Degree), Medical Office/ Medical Assistant

Franklinton High School - Diploma,