Dana Lampkin
Beaumont,TX
Summary
Seasoned Customer Service Lead with a proven track record, excelling in problem resolution and customer relations. Demonstrated ability to manage high-stress situations and high call volumes, enhancing customer satisfaction through critical thinking and active listening. Skilled in data entry and mentoring team members, significantly driving productivity and service quality.
Overview
16
16
years of professional experience
Work History
WFH Customer Service Representative
Out Da Mud Towing LLC/U-Haul
Spring, TX
03.2021 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Work From Home Agent
No Shame Closet
Houston, TX
06.2017 - 02.2021
- Utilized time management strategies effectively while working remotely.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Customer Service Lead
Harris Health Center
Houston, TX
02.2008 - 04.2016
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
High School Diploma -
Contemporary Learning Center
Houston, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
WFH Customer Service Representative
Out Da Mud Towing LLC/U-Haul
03.2021 - 04.2024
Work From Home Agent
No Shame Closet
06.2017 - 02.2021
Customer Service Lead
Harris Health Center
02.2008 - 04.2016
High School Diploma -
Contemporary Learning Center