Natasha Wilkes

• Conducted regular follow-up calls with customers after resolving their issues.
• Implemented innovative methods for streamlining the customer service process.
• Identified areas of improvement in customer service processes and suggested changes accordingly.

• Prioritized and organized tasks to efficiently accomplish service goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided accurate information about products and services to customers.
• Answered customer inquiries via phone, email, and chat.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Worked from home

• Took initiative to ensure all tasks were completed efficiently within the designated time frame.
• Administered medications as instructed by physician or nurse practitioner.
• Recorded daily notes about client conditions, treatments provided and progress made.
• Provided emotional support and companionship to patients.