D'ana Leyva
Fort Stockton
Summary
A results-oriented customer service manager with a proven track record of enhancing customer satisfaction by leading high-performing teams, effectively resolving complex issues, and implementing process improvements to streamline operation.
Overview
8
8
years of professional experience
Work History
Deli Department Manager
Pilot Flying J Travel Center
Fort Stockton
07.2022 - Current
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Organized special events such as tastings or cooking demonstrations at the store level.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Created promotional displays to attract customers to the deli section.
- Trained new employees on proper food handling techniques and safety regulations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Customer Service Representative
Harbor Freight
Odessa
01.2017 - 06.2022
- Promoted available products and services to customers during service, account management and order calls.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Permian High School
Odessa, TX05-2015
Skills
- Menu planning
- Promotion planning
- Task delegation
- Merchandising strategies
- Ordering and receiving
- Sanitation standards
- Scheduling and rostering
- Waste reduction
- Merchandise replenishment
- Cleaning & sanitation
- Employee supervision
- Staff training
Timeline
Deli Department Manager
Pilot Flying J Travel Center
07.2022 - Current
Customer Service Representative
Harbor Freight
01.2017 - 06.2022
High School Diploma -
Permian High School
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