Dana Malusa
Mays Landing,NJ
Summary
Restaurant Manager with a proven track record at Nino’s Family Restaurant, excelling in customer support and staff development. Enhanced service quality through effective training programs and conflict resolution strategies, while efficiently managing financial transactions. Committed to fostering strong customer relationships and optimizing inventory management for improved operational efficiency.
Overview
31
31
years of professional experience
Work History
Restaurant Manager/Cashier/Restaurant Hostess
Nino’s Family Restaurant
Mays Landing, NJ
06.1995 - 01.2026
- Oversaw daily restaurant operations, ensuring smooth workflow and high-quality service.
- Developed and implemented employee training programs to enhance team performance and service consistency.
- Managed inventory control, optimizing supply levels to reduce waste and improve cost efficiency.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Atlantic Cape Community College
Mays Landing, NJSkills
- Experienced in customer support
- Managed financial transactions efficiently
- Experienced with point-of-sale technology
- Built strong customer relationships
- Proficient in staff recruitment and development
Timeline
Restaurant Manager/Cashier/Restaurant Hostess
Nino’s Family Restaurant
06.1995 - 01.2026
High School Diploma -
Atlantic Cape Community College
Reason for leaving Nino’s Family Restaurant
My reason for leaving Nino's is because after over 40 years in the family business they were forced to shut their doors and not be reopenin.