DANA MARTZ
Fort Wayne,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Jewelry Department Manager
Von Maur
09.2025 - 11.2025
- Supervised daily operations of jewelry department, ensuring optimal customer service and sales performance to improve stock accuracy and reduction in shrinkage.
- Trained and mentored staff on product knowledge and developed strategies and sales techniques to enhance team performance.
Beauty Consultant
Lancome in Macy’s
10.2024 - 09.2025
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Demonstrated product knowledge to educate clients on skincare and makeup application techniques.
Regional Marketing Director
White Oak Construction
11.2023 - 10.2024
- Responsible for assessing and designing home improvement solutions for customers.
Solutions Advisor
ADT Security
03.2018 - 11.2023
- Trained new hire candidates in company procedures and delivering feedback to direct management.
- Conducted comprehensive risk assessments to identify vulnerabilities in client properties and recommending appropriate systems.
Admissions Counselor
Ashford University
08.2010 - 06.2017
- Guided prospective students through admissions process, ensuring clarity and support at each stage.
- Developed tailored outreach strategies to engage diverse student populations effectively.
Flight Attendant
US Airways
09.1998 - 02.2009
- Delivered exceptional customer service to ensure passenger satisfaction and safety.
Education
Bachelor of Arts - Applied Behavioral Science
Ashford University
San Diego, CA, USBachelor of Arts - Psychology
Wayne State College
Wayne, NE, USSkills
- Administration and reporting
- Positive attitude
- Teamwork and collaboration
- Project Management
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Relationship building
- Training and development
- Active listening
- Negotiation and conflict resolution
- Data entry
Timeline
Jewelry Department Manager
Von Maur
09.2025 - 11.2025
Beauty Consultant
Lancome in Macy’s
10.2024 - 09.2025
Regional Marketing Director
White Oak Construction
11.2023 - 10.2024
Solutions Advisor
ADT Security
03.2018 - 11.2023
Admissions Counselor
Ashford University
08.2010 - 06.2017
Flight Attendant
US Airways
09.1998 - 02.2009
Bachelor of Arts - Psychology
Wayne State College
Bachelor of Arts - Applied Behavioral Science
Ashford University