Kerry Lapointe-Slingsby
Regina,SK
Summary
Dynamic professional with extensive experience as a Jewelry Department Manager at Hudson's Bay, excelling in relationship building and customer service. Proven track record in enhancing customer satisfaction through personalized service and training sales associates. Adept at developing tailored solutions that foster client loyalty and operational efficiency.
Overview
32
32
years of professional experience
Work History
Jewelry Department Manager
Hudson's Bay
Regina, SK
04.2017 - 05.2025
- Enhanced customer satisfaction by providing personalized jewelry recommendations and attentive service.
- Maintained a secure environment, implementing loss prevention measures to reduce shrinkage rates.
- Developed well-trained sales associates by conducting regular training sessions on product knowledge, selling techniques, and customer service skills.
- Created a welcoming atmosphere for customers through professional store presentation and exceptional customer assistance.
- Ensured compliance with all corporate policies and procedures as well as legal/regulatory requirements related to the sale and handling of precious metals/gemstones within the jewelry department.
- Increased repeat business by establishing strong rapport with clients, offering tailored services such as custom jewelry design consultations and repair services.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Supervising Social Worker
Government Of Saskatchewan
Regina, SK
03.1993 - 11.2016
- Developed and implemented individualized treatment plans for clients.
- Developed comprehensive treatment plans in collaboration with multidisciplinary teams, ensuring tailored interventions for each client''s unique needs.
- Mentored junior social workers, providing guidance on best practices and professional development opportunities.
- Implemented continuous quality improvement initiatives within the department to enhance service delivery standards across the board.
- Built a positive work environment that promoted employee satisfaction, retention, and professional growth by fostering open communication and providing regular feedback.
- Conducted thorough assessments of clients'' psychological, emotional, and social needs to inform targeted interventions.
- Facilitated smooth transitions between care settings by developing effective discharge planning and follow-up procedures.
Education
Bachelor of Social Work - Social Work And Psychology
University of Regina
Regina, SK04-1992
Skills
- Professional and courteous
- Relationship building
- Customer relations
- Self motivation
- Managing operations and efficiency
- Training and development
- Professionalism
- Loss prevention
- Product knowledge
Timeline
Jewelry Department Manager
Hudson's Bay
04.2017 - 05.2025
Supervising Social Worker
Government Of Saskatchewan
03.1993 - 11.2016
Bachelor of Social Work - Social Work And Psychology
University of Regina