- Cooking
- Watching Movies
- Gardening
- Video Gaming
- Crafting and DIY Projects
- Personal Development and Self-Improvement
Dana McCarthy
Service Area Leader
Brighton,MI
Summary
Dynamic Service Area Leader at Meijer with a proven track record in retail operations management and team development. Expert in enhancing employee engagement and driving initiatives that boost customer satisfaction. Skilled in creative problem-solving and effective communication, consistently delivering high-quality results while managing multiple projects.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Service Area Leader
Meijer
07.2001 - Current
- Responsible for overall Service daily operations which includes managing multiple areas simultaneously ensuring high-quality results.
- Boosts customer satisfaction by implementing effective communication with team to ensure customer needs are met.
- Enhances employee engagement and retention, providing ongoing training and development opportunities for Leaders and Team Members.
- Drives new initiatives and ensures key metrics are met.
- Collaborates with Leaders on performance-related issues and employee performance reviews.
- Uses problem-solving and issue-resolution skills to promptly and successfully address customer or team related problems.
- Incorporates Meijer Core Values to drive team engagement and to elevate overall store culture.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
GM/Service Area Lead
Meijer
09.2016 - 08.2024
Service Lines
Meijer
Service Lines, 2nd Shift Store Director
Meijer
2nd Shift Store Director
Meijer
GM Lines Leader, Service Lines Leader
Meijer
Education
Liberal Arts And Sciences
Northern Michigan University
Marquette, MI 05.2001 -
Skills
Retail operations management
Team development
Creative problem-solving
Workforce resource allocation
Strong ability to prioritize tasks
Employee engagement
Effective scheduling skills
Analytical decision-making
Solution development
Clear and concise communication
Strong organizational skills
Certification
SafeMark
Interests
Timeline
GM/Service Area Lead
Meijer
09.2016 - 08.2024
Service Area Leader
Meijer
07.2001 - Current
Liberal Arts And Sciences
Northern Michigan University
05.2001 -
Service Lines
Meijer
Service Lines, 2nd Shift Store Director
Meijer
2nd Shift Store Director
Meijer
GM Lines Leader, Service Lines Leader
Meijer
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