Dana Mitchell
Staten Island,NY
Summary
Twenty plus years experience as an administrative professional, offering versatile office management skills and efficient application of these skills in a fast-paced office environment. Excellent planner and problem solver who enthusiastically adapts to change. Works well both independently or in a team environment, and strives to exceed expectations. Possesses a strong ability to handle multiple priorities and meet tight deadlines without ever compromising quality or confidentiality.
Overview
28
28
years of professional experience
Work History
Executive Assistant
Dependable Abstract NY LLC
Brooklyn, NY
08.2019 - Current
- Provides critical administrative support to the General Manager and Vice President in a professional and confidential capacity.
- Manages administrative duties - demonstrates a broad general knowledge of the operating programs to initiate, facilitate and expedite all orders, billing and final closing procedures.
- Act as a liaison with clients, consisting of attorneys and banking industries; providing excellent customer service to over 100+ clients.
- Identifies alternatives to improve productivity or effectiveness in products, services and customer service.
- Supervises and delegates administrative work on behalf of General Manager and Vice President to clerical and administrative staff.
- Supervise a team of 6 employees; while managing all daily office operations, inventory, technology maintenance and etc.
- Handle preparation of account status reports and billing invoices.
- Handle all data-entry for maintaining an electronic filing system.
- Drafting and proof reports and policy products before they are distributed to clients.
- Manages Outlook calendar for General Manager and Vice President, and establishes priorities at own discretion.
- Schedules meetings, contacts participants, assembles correspondence, records, reports, etc.
- Responsible for timely response for all correspondence from Office of the Director.
- Establishes strong professional relationships with co-workers to effectively and efficiently achieve results
- Plans, coordinates and manages agency marketing and networking events.
- Create Power Point presentations for meetings and events.
- Manage the receptionist area, including, but not limited to greeting visitors and responding to telephone and in person client information requests.
- Make copies, send faxes, scan documents, respond to all incoming email and handle all outgoing email correspondence.
Account Executive
Title One, Inc.
Brooklyn, NY
09.2012 - 08.2019
- Directly handled between 10 to 20 accounts; processing all client orders and working on individual files from start to close.
- Maintain strong professional relationships with clients assuring that all concerns and needs were met in a timely manner.
- Responsible for all correspondence with the clients whom accounts I had been assigned.
- Fully committed to providing impeccable customer service and maintaining client satisfaction.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Responsible for daily opening of office and weekly work schedule planning of myself and others.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Responsible for making all decisions to manage the office necessities while monitoring costs and effectiveness of approach.
- Worked directly with the owner of the company, handling all administrative tasks.
- Maintained schedules for meetings and weekly appointment calendar.
- Conducting research for reports on real property, reviewing and preparing reports.
- Handled a high volume of customer correspondence via telephone, email, fax and postal mail.
- Preparing excel spread sheets to track client orders and fees due and fees paid.
- Attended networking events to build relationships and identify potential new clients.
Clearance Assistant
First American Title Insurance Company
New York, NY
06.2002 - 08.2019
- Worked closely with three attorney's handling all administrative duties and research task necessary to clear open title objection on property reports.
- Run daily reports on open transactions; typically generating a list of approximately 30 to 40 files that required review and clearance.
- Assisted attorneys with the preparation of all documentation, HUD1's, Disbursement Sheets, Wire Transfer forms, Tax Forms, Deeds, Affidavits, Mortgages etc.
- Drafting all attorney correspondence via dictation and/or written notes.
- Handled all client correspondence on behalf of attorneys via email and telephone; while using my own discretion.
- Worked first hand with a team of attorneys to develop a new first time insurance product call "Eagle 9" for Cooperative Shares of stock.
- Conducted training for newly hired clearance assistants.
Education
Certificate of Business Management And Accounting - Business Management And Accounting
Metropolitan Career Institute
Mellville, NY06.2005
Computerized Business Diploma - Business Administration
Drake Business School
New York, NY06.2000
Skills
- Advanced Computer Literacy
- Microsoft Office Suite proficiency
- Project Management
- Special Event Planning
- Meeting Planning
- Customer Service Oriented
- Management/Supervisory skills
- Articulate and well-spoken
- Proofreading
- Professional and mature
- Advanced typing skills and speed
- Detail Oriented
- Resourceful
Timeline
Executive Assistant
Dependable Abstract NY LLC
08.2019 - Current
Account Executive
Title One, Inc.
09.2012 - 08.2019
Clearance Assistant
First American Title Insurance Company
06.2002 - 08.2019
Certificate of Business Management And Accounting - Business Management And Accounting
Metropolitan Career Institute
Computerized Business Diploma - Business Administration
Drake Business School
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