Charmayne Hotman
Mineola,TX
Summary
Proven achiever with a background at Wood County Abstract & Title Services, LLC, here skills were leaned on how to have exceptional customer service skills, fostered client trust, ensuring satisfaction and loyalty. Adeptness in managing files and time led to streamlined operations, enhancing efficiency and client relations. Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Escrow Assistant
Wood County Abstract & Title Services, LLC
2016.09 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with ensuring all parties were informed and satisfied.
- Obtained documents such as proof of taxes for real property and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
Cashier
Murphy USA
2013.02 - 2015.03
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs. Including working 12 hour shifts to clean the lot and help new employees.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Associate of Applied Science - Criminal Justice
Tyler Junior College
Troup, TX 2012.08 - 2015.05
High School Diploma -
Alba-Golden Highschool
Alba TX05.2012
Skills
- File Management
- Escrow Knowledge
- Document Review
- Notary Public Certification
- Schedule Coordination
- Data entry proficiency
- Client Relationship Building
- Deadline-oriented
Timeline
Escrow Assistant
Wood County Abstract & Title Services, LLC
2016.09 - Current
Cashier
Murphy USA
2013.02 - 2015.03
Associate of Applied Science - Criminal Justice
Tyler Junior College
2012.08 - 2015.05
High School Diploma -
Alba-Golden Highschool
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