Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Browning

Mineola,TX

Summary

Motivated and results-driven sales leader with a proven track record of success in Medicare sales, having sold over 200+ policies during the most recent AEP. Known for exceptional leadership, I train and mentor agents to overcome objections, think critically, and solve complex client issues. I lead by example running team meetings, boosting morale, and providing one-on-one coaching to help agents stay motivated and meet their goals. Organized and led after-hours study groups for agents struggling with Medicare concepts and sales techniques, fostering a collaborative learning environment. A reliable problem-solver and team motivator, consistently driving performance, growth, and team success.

Overview

5
5
years of professional experience

Work History

Medicare Sales Agent

Clearlink Insurance
08.2024 - Current
  • Demonstrated leadership by guiding team operations, providing SEP eligibility lookups, answering agent inquiries, and fostering team morale through active engagement and encouragement in group communications.
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
  • Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Health Insurance Advisor

USHEALTH Group
03.2022 - 07.2024


  • Supervised and supported team agents in achieving performance goals by providing training on objection handling, sales techniques, and strategies for building strong client relationships.
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
  • Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.

Juvenile Supervision Officer

Smith County Juvenile Services
04.2020 - 01.2023
  • Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
  • Improved rehabilitation efforts through developing and implementing individualized behavior plans for each juvenile.
  • Organized and led workshops for residents on topics such as anger management, conflict resolution, and goal setting to promote personal growth.
  • Collaborated with multi-disciplinary teams to create comprehensive care plans tailored to individual needs and goals.
  • Coordinated educational services with local schools to ensure continuity in academic progress during residency periods.
  • Facilitated group therapy sessions to address underlying issues and promote healthy coping strategies among juveniles.

Education

Agriculture

Clarendon College
Clarendon, TX
06-2019

Skills

  • Goal oriented
  • Product presentation
  • Cold calling
  • Persuasion techniques
  • Organizational skills
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Team building
  • Team collaboration
  • Critical thinking
  • Reliability
  • Multitasking Abilities

Timeline

Medicare Sales Agent

Clearlink Insurance
08.2024 - Current

Health Insurance Advisor

USHEALTH Group
03.2022 - 07.2024

Juvenile Supervision Officer

Smith County Juvenile Services
04.2020 - 01.2023

Agriculture

Clarendon College

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