Natascha Madison
Acworth,GA
Summary
Licensed Life & Health Insurance Agent with 10+ years of experience in client relations, compliance, and healthcare coverage solutions. Skilled in Medicare Advantage, Part D, and Special Needs Plans with a consultative sales approach focused on education, trust, and retention. Experienced in community outreach, lead generation, and maintaining CMS compliance. Seeking to grow into a leadership role focused on mentoring agents and driving Medicare sales performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
Humana
Atlanta Northwest
04.2025 - Current
- Educated clients on Medicare options and benefits, enhancing understanding of coverage.
- Assisted in processing enrollment applications, ensuring compliance with regulations.
- Provided personalized support to clients, addressing inquiries and resolving issues effectively.
- Developed marketing strategies to increase outreach and client engagement in local communities.
- Trained new agents on product knowledge and effective sales methodologies, fostering team development.
- Collaborated with team members to refine sales techniques, improving overall performance consistency.
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
Surgery Scheduler
Medici Orthopedic Spine
Kennesaw, GA
02.2023 - 11.2025
- Coordinated surgical schedules for multiple orthopedic specialists, optimizing patient flow and resource allocation.
- Streamlined appointment booking process using electronic scheduling systems to improve efficiency and reduce wait times.
- Collaborated with medical staff to confirm procedure details and ensure proper patient preparation for surgeries.
- Managed patient communications regarding surgery dates, pre-operative instructions, and follow-up appointments effectively.
Assistant Sales Manager
Jolie Ganana
Atlanta , GA
04.2018 - 02.2022
- Developed and implemented sales strategies to enhance customer engagement.
- Trained and mentored junior sales staff to improve team performance.
- Analyzed market trends to identify opportunities for growth and expansion.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Education
Associate of Science - Human Resources Management
University of Phoenix
Tempe, AZ05.2010
Skills
- Goal oriented
- Product presentation
- Cold calling
- Persuasion techniques
- Medicare
- Enrollment processing
- Community engagement
- Objection handling
- Eligibility determination
- Performance tracking
- Lead conversion
- Referral pipeline management
- Enrollee qualification
- Teamwork
- Problem-solving
- Quotes and sales
- Organizational skills
- Active listening
- Effective communication
Certification
Life & health insurance
Languages
German
Native or Bilingual
Timeline
Medicare Sales Agent
Humana
04.2025 - Current
Surgery Scheduler
Medici Orthopedic Spine
02.2023 - 11.2025
Assistant Sales Manager
Jolie Ganana
04.2018 - 02.2022
Associate of Science - Human Resources Management
University of Phoenix